|
private:superhuman
|
https://www.glassdoor.com?employer_id=1607321
|
Jan 14th, 2024 12:00AM
|
Open
|
Open
|
Superhuman
|
|
|
|
Great place to work
|
|
Visionary CEO
People love the product
Can work from home
|
Still years away from an exit
|
1.0
|
POSITIVE
|
1.0
|
POSITIVE
|
1.0
|
APPROVE
|
0.0
|
5.0
|
0.0
|
0.0
|
0.0
|
0.0
|
0.0
|
0.0
|
1607321
|
Open
|
|
0.0
|
[]
|
REGULAR
|
No
|
Yes
|
|
0.0
|
Open
|
|
|
Jan 17th, 2024 01:57AM
|
Jan 17th, 2024 01:57AM
|
Superhuman
|
|
|
|
private:superhuman
|
https://www.glassdoor.com?employer_id=1607321
|
Jan 8th, 2024 12:00AM
|
Open
|
Open
|
Superhuman
|
Onboarding Specialist
|
|
|
Nice place to work... if you're looking through rose colored glasses
|
|
The onboarding team. Period. Some of the smartest, kindest, most driven and helpful people I've ever met. Everyone genuinely wanted to collaborate to improve and succeed. People cared about your success as a teammate, and your well-being as a human. Strong management on the Onboarding team that also cared a lot about your success and well-being. They consistently gave tangible feedback about what you were doing well, and where you could improve.
Pay and perks were competitive and nice at one point, before the comp structure got adjusted and some perks were taken away.
Fun startup culture that valued celebrating wins
|
Customer onboarding was grueling work, with little to no appreciation. Not only is the work exhausting, but it also got heavily monotonous, which made it hard to stay excited and invested. We were the customer experts, but were never asked for feedback from the broader organization. We were often seen as bottom of the barrel, despite being proclaimed as "what sets the company apart from competitors". The company was quick to send a gift box (no shame to the wonderful people ordering them - they were always personal, thoughtful, and intentional), but slow to make any real changes. There was little to no transparency or communication from the top down.
I understand reductions in force are part of the status quo in start-ups these days, and that there is no good time to be laid off, however, there are more respectful ways to have the call than I experienced. The person who called me was very clearly eating through the phone call, was ill-prepared, and could not answer any of my questions about benefits coverage or any other parts of the lay-off "package". I was told I'd have answers via email within a day or two, but had to follow up multiple times over a week later. Even then, the answers were delayed.
|
-1.0
|
NEGATIVE
|
|
|
-1.0
|
DISAPPROVE
|
0.0
|
2.0
|
4.0
|
1.0
|
1.0
|
3.0
|
1.0
|
1.0
|
1607321
|
Open
|
|
0.0
|
[]
|
REGULAR
|
No
|
No
|
|
2.0
|
Open
|
|
|
Jan 13th, 2024 06:46PM
|
Jan 13th, 2024 06:46PM
|
Superhuman
|
|
|
|
private:superhuman
|
https://www.glassdoor.com?employer_id=1607321
|
Aug 9th, 2023 12:00AM
|
Open
|
Open
|
Superhuman
|
Customer Engagement Specialist
|
|
|
Best job I've had
|
|
Brilliant product, and product design. Great pay and benefits
|
Still trying to figure out how to navigate the world of VC growth. Sometimes feels like we change directions without much of a warning, and pretend like this was always the plan.
|
1.0
|
POSITIVE
|
1.0
|
POSITIVE
|
1.0
|
APPROVE
|
0.0
|
5.0
|
4.0
|
5.0
|
5.0
|
4.0
|
4.0
|
0.0
|
1607321
|
Open
|
|
0.0
|
[]
|
REGULAR
|
No
|
Yes
|
|
0.0
|
Open
|
|
|
Aug 10th, 2023 11:52AM
|
Aug 10th, 2023 11:52AM
|
Superhuman
|
|
|
|
private:superhuman
|
https://www.glassdoor.com?employer_id=1607321
|
Mar 7th, 2023 12:00AM
|
Open
|
Open
|
Superhuman
|
|
|
|
Hey day of product genius is over
|
|
- kind and smart colleagues *mostly* - deep problem space and interesting problems within - good culture overall - recent addition to leadership
|
- product within Superhuman has lost its sharpness.... starting from vacillating between product strategies, to the widely known: keeping a product "leader" who has zero value add and has less competence than an associate hire, to team morale being low
|
-1.0
|
NEGATIVE
|
-1.0
|
NEGATIVE
|
-1.0
|
DISAPPROVE
|
0.0
|
2.0
|
4.0
|
2.0
|
2.0
|
5.0
|
1.0
|
1.0
|
1607321
|
Open
|
- get rid of inept product leadership - bring on more senior management to steer the wheel
|
0.0
|
[]
|
REGULAR
|
No
|
Yes
|
|
0.0
|
Open
|
|
|
Mar 10th, 2023 10:36AM
|
Mar 10th, 2023 10:36AM
|
Superhuman
|
|
|
|
private:superhuman
|
https://www.glassdoor.com?employer_id=1607321
|
Jan 11th, 2023 12:00AM
|
Open
|
Open
|
Superhuman
|
Executive Assistant
|
|
|
Amazing Company!
|
|
I loved working with this team!
|
I don't have any cons to share about this company.
|
1.0
|
POSITIVE
|
|
|
1.0
|
APPROVE
|
0.0
|
5.0
|
0.0
|
0.0
|
0.0
|
0.0
|
0.0
|
0.0
|
1607321
|
Open
|
|
0.0
|
[]
|
REGULAR
|
No
|
No
|
|
1.0
|
Open
|
|
|
Jan 12th, 2023 11:52AM
|
Jan 12th, 2023 11:52AM
|
Superhuman
|
|
|
|
private:superhuman
|
https://www.glassdoor.com?employer_id=1607321
|
Dec 27th, 2022 12:00AM
|
Open
|
Open
|
Superhuman
|
Onboarding Specialist
|
|
|
Amazing company that takes care of their employees
|
|
Transparency Great benefits Awesome work culture
|
Some of the cons of working for a young company, lay-offs, frequent changes
|
1.0
|
POSITIVE
|
1.0
|
POSITIVE
|
1.0
|
APPROVE
|
0.0
|
5.0
|
5.0
|
5.0
|
4.0
|
5.0
|
5.0
|
4.0
|
1607321
|
Open
|
|
0.0
|
[]
|
REGULAR
|
No
|
No
|
|
1.0
|
Open
|
|
|
Dec 28th, 2022 03:39PM
|
Dec 28th, 2022 03:39PM
|
Superhuman
|
|
|
|
private:superhuman
|
https://www.glassdoor.com?employer_id=1607321
|
Dec 10th, 2022 12:00AM
|
Open
|
Open
|
Superhuman
|
|
|
|
Need a leadership shakeup
|
|
Some of the smartest and kindest people I have worked with was from my time at Superhuman. Most care a lot about the work and for each other. There are flexible policies for remote work and working hours, even if outside of NA timezones.
|
The company has lost its way and vision since the CEO stopped being involved. There have been many questionable hiring decisions made for leadership roles, some corrected after too long, others remain unchanged. Recently the culture of loud leaders [men] has become palpable and made Superhuman lose its years of integrity where humble, smart people come together and do great work. Unfettered CEO admiration speak has cloaked incompetence and inability to deliver - often times on the biggest focus areas of the company, which is sad as so many others push hard to meet metrics and numbers.
|
|
|
|
|
|
|
0.0
|
2.0
|
0.0
|
0.0
|
0.0
|
0.0
|
0.0
|
0.0
|
1607321
|
Open
|
Don't wait until everyone burns out. Take a close look at your team and rid of bad apples before culture and momentum grinds to a halt. There is still a lot of good within.
|
0.0
|
[]
|
REGULAR
|
No
|
No
|
|
0.0
|
Open
|
|
|
Dec 11th, 2022 10:08AM
|
Dec 11th, 2022 10:08AM
|
Superhuman
|
|
|
|
private:superhuman
|
https://www.glassdoor.com?employer_id=1607321
|
Nov 3rd, 2022 12:00AM
|
Open
|
Open
|
Superhuman
|
|
|
|
Take off the rose colored glasses
|
|
Some great people, the onboarding and people teams (not the head of people) in particular are phenomenal. The onboarding managers are some of the best managers I’ve ever experienced. Decent perks
|
The workload on the onboarding side is not sustainable. It’s a decent job, but the expectations are not sustainable, though that’s not the fault of the manager. The company touts transparency, but doesn’t walk the walk. Layoffs were handled unprofessionally and inhumanely, and there was little to no follow up from upper management. It’s easy to get sucked in to the perks and swag, but once you take the rose colored glasses off, it’s not a great place to work.
|
-1.0
|
NEGATIVE
|
-1.0
|
NEGATIVE
|
-1.0
|
DISAPPROVE
|
0.0
|
2.0
|
2.0
|
1.0
|
1.0
|
3.0
|
1.0
|
2.0
|
1607321
|
Open
|
Practice the transparency you preach. Hold upper leadership accountable. Listen to the onboarding team. They are a deep wealth of knowledge about the product and the customer experience. Create more opportunities for their voices to be heard and valued.
|
0.0
|
[]
|
REGULAR
|
No
|
No
|
|
0.0
|
Open
|
|
|
Nov 3rd, 2022 05:26PM
|
Nov 3rd, 2022 05:26PM
|
Superhuman
|
|
|
|
private:superhuman
|
https://www.glassdoor.com?employer_id=1607321
|
Oct 7th, 2022 12:00AM
|
Open
|
Open
|
Superhuman
|
Annonymus Employee
|
|
|
Great place to work
|
|
Everything at Superhuman is intentional; from the way the product is designed to the way employees are treated. It’s also one of the most collaborative environments where people genuinely want to help each other. Definitely one of the best companies I have been a part of.
|
No real cons that I can think of.
|
1.0
|
POSITIVE
|
1.0
|
POSITIVE
|
1.0
|
APPROVE
|
0.0
|
5.0
|
5.0
|
0.0
|
4.0
|
5.0
|
5.0
|
4.0
|
1607321
|
Open
|
Keep up the great work of being transparent and intentional with everything that you do.
|
0.0
|
[]
|
REGULAR
|
No
|
Yes
|
|
0.0
|
Open
|
|
|
Oct 11th, 2022 08:00PM
|
Oct 11th, 2022 08:00PM
|
Superhuman
|
|
|
|
private:superhuman
|
https://www.glassdoor.com?employer_id=1607321
|
Aug 26th, 2022 12:00AM
|
Open
|
Open
|
Superhuman
|
Onboarding Specialist
|
|
|
Fun perks aren’t worth mistreatment
|
|
Remote work, decent perks, set your own hours
The onboarding manager is incredible - supportive, challenging, helpful, kind, respectful
|
Absent ceo
No real communication, lack of transparency
They make you feel like there is space for feedback, but nothing is done about the feedback
Workload expectations were unrealistic, started to get marginally better, then is back to unsustainable (think trying to fit in 28 hours of customer facing calls, plus admin to prep and follow up on those calls, plus multiple hours of meetings and trainings, plus time to “innovate” (because you aren’t already doing enough), plus extra slots in case not enough customers, and don’t forget the hour of team building)
The head of people is disrespectful and unprofessional - think, eating while telling someone they were losing their job, and taking over a week to provide information that was promised in a few days
The onboarding team is a wealth of information as they’re the main customer facing team, however they’re never asked for feedback about the product or customer experience
Layoffs were completely unprofessional and disrespectful. I understand there’s no great way to be laid off, but clear, kind, and direct would be a great start.
|
-1.0
|
NEGATIVE
|
-1.0
|
NEGATIVE
|
-1.0
|
DISAPPROVE
|
1.0
|
2.0
|
3.0
|
2.0
|
0.0
|
4.0
|
0.0
|
2.0
|
1607321
|
Open
|
Pay attention to your people. Listen to what they’re saying and how they’re feeling. Be honest about the state of the company. If you ask for feedback, actually acknowledge it.
|
0.0
|
[]
|
REGULAR
|
No
|
No
|
|
0.0
|
Open
|
|
|
Aug 29th, 2022 01:14PM
|
Aug 29th, 2022 01:14PM
|
Superhuman
|
|
|