|
private:thefarmersdog
|
https://www.glassdoor.com?employer_id=2920657
|
Mar 27th, 2024 12:00AM
|
Open
|
Open
|
The Farmer's Dog
|
Dog Walker
|
Chicago, IL
|
|
Great
|
|
Great place to work today
|
No cons to speak of today
|
|
|
|
|
|
|
0.0
|
5.0
|
0.0
|
0.0
|
0.0
|
0.0
|
0.0
|
0.0
|
2920657
|
Open
|
|
0.0
|
[]
|
INTERN
|
No
|
No
|
|
0.0
|
Open
|
|
|
Mar 28th, 2024 08:17PM
|
Mar 28th, 2024 08:17PM
|
The Farmer's Dog
|
|
|
|
private:thefarmersdog
|
https://www.glassdoor.com?employer_id=2920657
|
Mar 22nd, 2024 12:00AM
|
Open
|
Open
|
The Farmer's Dog
|
Group Lead
|
Nashville, TN
|
|
The best working experience I have ever had, hands down
|
|
The work culture, opportunities for growth, and mission all leave me happy when the time comes to clock in :)
|
Communication comes a little slowly down the pipeline and sometimes announcements are made day-of or the day before a large change is implemented, which can result in confusion and frustration across the department.
|
|
|
|
|
|
|
0.0
|
5.0
|
4.0
|
5.0
|
4.0
|
4.0
|
4.0
|
5.0
|
2920657
|
Open
|
|
0.0
|
[]
|
REGULAR
|
No
|
Yes
|
|
4.0
|
Open
|
|
|
Mar 24th, 2024 11:22PM
|
Mar 24th, 2024 11:22PM
|
The Farmer's Dog
|
|
|
|
private:thefarmersdog
|
https://www.glassdoor.com?employer_id=2920657
|
Mar 22nd, 2024 12:00AM
|
Open
|
Open
|
The Farmer's Dog
|
Humans
|
|
|
Love TFD
|
|
-the mission
-the culture
-leadership
|
-we have leaders who really care about about the work/mission.. and at times this can slow decision making
|
1.0
|
POSITIVE
|
|
|
1.0
|
APPROVE
|
0.0
|
5.0
|
3.0
|
5.0
|
5.0
|
5.0
|
5.0
|
4.0
|
2920657
|
Open
|
|
0.0
|
[]
|
REGULAR
|
No
|
Yes
|
|
0.0
|
Open
|
|
|
Mar 24th, 2024 11:22PM
|
Mar 24th, 2024 11:22PM
|
The Farmer's Dog
|
|
|
|
private:thefarmersdog
|
https://www.glassdoor.com?employer_id=2920657
|
Mar 21st, 2024 12:00AM
|
Open
|
Open
|
The Farmer's Dog
|
Customer Experience Associate
|
Nashville, TN
|
|
Toxic, avoid at all costs if you value your well being.
|
|
The only pro you'll get from this job is if you manage to get out without being terminated.
|
When I first started as a Customer Experience Associate I was looking at this company with very well crafter rose colored glasses. They did a superb job at making this company seem fun, diverse, with the times and all around for their people who work here, even the CX department.
As time went on and the CX department (management) changed drastically in late 2022, the company very quickly showed its true colors and everything went downhill from there. People have been fired for giving feedback (which they claim to want, is safe to do and they encourage this til their faces are blue) yet when we do, people are just let go so they cannot spread their ideas and views with the rest of the department and take the “disgruntled employee” out of the equation. They think if they can fire the employees who share valid feedback that they fear will rile up the rest of us, they’ve won at keeping the majority of the group in their place.
Upper management (CX leads and CX managers, most of them white southern women) are 24/7 on a massive power trip and will micromanage you down to every minute, every single click of your day. They preach about being comfortable going to them with questions, concerns and feedback and claim the door is always open to talk but please please please do not do this! Management and HR are NOT your friends and they will use everything you tell them against you. Psychoanalyzing everything you say, purposely trying to make you trip up on your words when they want to accuse you of something and will turn the blame on you when you’ve done nothing wrong.
They do not list the job this way when it’s posted online/on their website but if you apply to be a CX Agent, you are signing up to work at a CALL CENTER! They don’t display it this way because they know that’s not appealing to potential applicants. And they will lie to you and say “don’t worry, it’s not phones all the time it’s just part of it”. Well I’m here to tell you that’s FALSE and you will spend 30-35 hours of your 40 hour work week on the phones while they fully expect you to continuously pull tickets from other queues at the same time for the same little pay.
You’re graded weekly on a set of Metrics that you must meet or there will be consequences. Their Metrics is all they care about, they do not care about the person producing the work or the quality of work, they just care about the quantity and the speed at which you complete your tickets. The burn-out in this department is unfathomable and they for some reason “have no idea” why they cannot keep a steady department to help keep these queues in real time. Right now as I write this review, they have 210 CX agents to help manage queues of customers calling/writing in about their dog food. Sometimes these queues get so busy (2K emails, 1K text messages) and they expect you to pull them while being pummeled by a busy phone queue that can get up to 20+ people waiting to talk to someone. To say this department is understaffed is a severe understatement and on top of all that, they now added live chat in as well. Did I forget to mention they require to be available on multiple channels AT THE SAME TIME?
All of this to say, please take my review and countless others before mine no matter how old it is and take it as a warning. I cannot wave a bigger red flag in your face if I tried but this company is not worth the time, the stress, the energy or the negativity that it will bring into your life. This is a dead end job where you cannot move up in the company unless you live in TN or FL where they’re making people return back to office. There is no room for growth here, no compassion and they care more about numbers and money than the people who make it possible to even get a response back to their beloved customers.
If you’re reading a positive review left by someone and their location is listed as NY, that is where HQ is located and those reviews do not count. Any NY review was someone who was fed with a silver spoon and got the real perks from this job which means they’re some form of upper management and or has never worked in the CX department.
|
-1.0
|
NEGATIVE
|
-1.0
|
NEGATIVE
|
-1.0
|
DISAPPROVE
|
7.0
|
1.0
|
1.0
|
1.0
|
1.0
|
1.0
|
1.0
|
1.0
|
2920657
|
Open
|
No advice needed, they are very comfortable and set in their ways and refuse to change no matter how many people share the exact same feedback they’ve been receiving for YEARS. Toxic positivity, toxic favoritism, toxic and manipulative management, abusive and gaslighting methods. Straight to the core, through and through, this company is downright evil and make extremely poor decisions when it comes to how they treat their CX department and who they give promotions to/put people in power.
|
0.0
|
[]
|
REGULAR
|
No
|
No
|
|
2.0
|
Open
|
|
|
Mar 24th, 2024 11:22PM
|
Mar 24th, 2024 11:22PM
|
The Farmer's Dog
|
|
|
|
private:thefarmersdog
|
https://www.glassdoor.com?employer_id=2920657
|
Mar 22nd, 2024 12:00AM
|
Open
|
Open
|
The Farmer's Dog
|
Group Lead
|
Nashville, TN
|
|
The best working experience I have ever had, hands down
|
|
The work culture, opportunities for growth, and mission all leave me happy when the time comes to clock in :)
|
Communication comes a little slowly down the pipeline and sometimes announcements are made day-of or the day before a large change is implemented, which can result in confusion and frustration across the department.
|
|
|
|
|
|
|
0.0
|
5.0
|
4.0
|
5.0
|
4.0
|
4.0
|
4.0
|
5.0
|
2920657
|
Open
|
|
0.0
|
[]
|
REGULAR
|
No
|
Yes
|
|
4.0
|
Open
|
|
|
Mar 24th, 2024 11:22PM
|
Mar 24th, 2024 11:22PM
|
The Farmer's Dog
|
|
|
|
private:thefarmersdog
|
https://www.glassdoor.com?employer_id=2920657
|
Mar 22nd, 2024 12:00AM
|
Open
|
Open
|
The Farmer's Dog
|
Humans
|
|
|
Love TFD
|
|
-the mission
-the culture
-leadership
|
-we have leaders who really care about about the work/mission.. and at times this can slow decision making
|
1.0
|
POSITIVE
|
|
|
1.0
|
APPROVE
|
0.0
|
5.0
|
3.0
|
5.0
|
5.0
|
5.0
|
5.0
|
4.0
|
2920657
|
Open
|
|
0.0
|
[]
|
REGULAR
|
No
|
Yes
|
|
0.0
|
Open
|
|
|
Mar 24th, 2024 11:22PM
|
Mar 24th, 2024 11:22PM
|
The Farmer's Dog
|
|
|
|
private:thefarmersdog
|
https://www.glassdoor.com?employer_id=2920657
|
Mar 21st, 2024 12:00AM
|
Open
|
Open
|
The Farmer's Dog
|
Customer Experience Associate
|
Nashville, TN
|
|
Toxic, avoid at all costs if you value your well being.
|
|
The only pro you'll get from this job is if you manage to get out without being terminated.
|
When I first started as a Customer Experience Associate I was looking at this company with very well crafter rose colored glasses. They did a superb job at making this company seem fun, diverse, with the times and all around for their people who work here, even the CX department.
As time went on and the CX department (management) changed drastically in late 2022, the company very quickly showed its true colors and everything went downhill from there. People have been fired for giving feedback (which they claim to want, is safe to do and they encourage this til their faces are blue) yet when we do, people are just let go so they cannot spread their ideas and views with the rest of the department and take the “disgruntled employee” out of the equation. They think if they can fire the employees who share valid feedback that they fear will rile up the rest of us, they’ve won at keeping the majority of the group in their place.
Upper management (CX leads and CX managers, most of them white southern women) are 24/7 on a massive power trip and will micromanage you down to every minute, every single click of your day. They preach about being comfortable going to them with questions, concerns and feedback and claim the door is always open to talk but please please please do not do this! Management and HR are NOT your friends and they will use everything you tell them against you. Psychoanalyzing everything you say, purposely trying to make you trip up on your words when they want to accuse you of something and will turn the blame on you when you’ve done nothing wrong.
They do not list the job this way when it’s posted online/on their website but if you apply to be a CX Agent, you are signing up to work at a CALL CENTER! They don’t display it this way because they know that’s not appealing to potential applicants. And they will lie to you and say “don’t worry, it’s not phones all the time it’s just part of it”. Well I’m here to tell you that’s FALSE and you will spend 30-35 hours of your 40 hour work week on the phones while they fully expect you to continuously pull tickets from other queues at the same time for the same little pay.
You’re graded weekly on a set of Metrics that you must meet or there will be consequences. Their Metrics is all they care about, they do not care about the person producing the work or the quality of work, they just care about the quantity and the speed at which you complete your tickets. The burn-out in this department is unfathomable and they for some reason “have no idea” why they cannot keep a steady department to help keep these queues in real time. Right now as I write this review, they have 210 CX agents to help manage queues of customers calling/writing in about their dog food. Sometimes these queues get so busy (2K emails, 1K text messages) and they expect you to pull them while being pummeled by a busy phone queue that can get up to 20+ people waiting to talk to someone. To say this department is understaffed is a severe understatement and on top of all that, they now added live chat in as well. Did I forget to mention they require to be available on multiple channels AT THE SAME TIME?
All of this to say, please take my review and countless others before mine no matter how old it is and take it as a warning. I cannot wave a bigger red flag in your face if I tried but this company is not worth the time, the stress, the energy or the negativity that it will bring into your life. This is a dead end job where you cannot move up in the company unless you live in TN or FL where they’re making people return back to office. There is no room for growth here, no compassion and they care more about numbers and money than the people who make it possible to even get a response back to their beloved customers.
If you’re reading a positive review left by someone and their location is listed as NY, that is where HQ is located and those reviews do not count. Any NY review was someone who was fed with a silver spoon and got the real perks from this job which means they’re some form of upper management and or has never worked in the CX department.
|
-1.0
|
NEGATIVE
|
-1.0
|
NEGATIVE
|
-1.0
|
DISAPPROVE
|
7.0
|
1.0
|
1.0
|
1.0
|
1.0
|
1.0
|
1.0
|
1.0
|
2920657
|
Open
|
No advice needed, they are very comfortable and set in their ways and refuse to change no matter how many people share the exact same feedback they’ve been receiving for YEARS. Toxic positivity, toxic favoritism, toxic and manipulative management, abusive and gaslighting methods. Straight to the core, through and through, this company is downright evil and make extremely poor decisions when it comes to how they treat their CX department and who they give promotions to/put people in power.
|
0.0
|
[]
|
REGULAR
|
No
|
No
|
|
2.0
|
Open
|
|
|
Mar 24th, 2024 11:22PM
|
Mar 24th, 2024 11:22PM
|
The Farmer's Dog
|
|
|
|
private:thefarmersdog
|
https://www.glassdoor.com?employer_id=2920657
|
Mar 19th, 2024 12:00AM
|
Open
|
Open
|
The Farmer's Dog
|
|
|
|
Great culture + mission, fast pace (sometimes too fast), smart and kind people
|
|
- Great financial position, no stress on keeping the company afloat
- Great culture + bar for hiring in HQ positions (high EQ + IQ colleagues)
- Fast pace of running experiments, very focused on writing over decks and presentations. Some will love this, for others you'll have to learn it to succeed here.
- Low politics and tolerance for promotions due to showing off; delivering impact and taking feedback means you grow. It's a very equitable place, your background doesn't matter. Great for some, others will hate it.
|
- Sometimes too fast-paced, processes and language can change every month. Leadership struggles with not causing too much change all at once. This is fine for some and not for others; see if it's good for you.
- Career development is sometimes left up to you. There are great ladders and promotion guidelines but some managers and senior leaders are not as adept at guiding you on career outside of the ladders. If you can self-manage, you'll do amazingly.
- Salary is middle of the road in terms of tech jobs. Not the highest end of ranges but the equity package is very heavily used and makes up for the cash being okay. The prospect for the equity is strong though.
|
1.0
|
POSITIVE
|
1.0
|
POSITIVE
|
1.0
|
APPROVE
|
0.0
|
5.0
|
3.0
|
5.0
|
4.0
|
4.0
|
4.0
|
5.0
|
2920657
|
Open
|
|
0.0
|
[]
|
REGULAR
|
No
|
Yes
|
|
0.0
|
Open
|
|
|
Mar 21st, 2024 08:00AM
|
Mar 21st, 2024 08:00AM
|
The Farmer's Dog
|
|
|
|
private:thefarmersdog
|
https://www.glassdoor.com?employer_id=2920657
|
Mar 17th, 2024 12:00AM
|
Open
|
Open
|
The Farmer's Dog
|
CX Associate
|
Nashville, TN
|
|
RUN
|
|
it's a job. ok health benefits. discount on dog food
|
What started as the best job of my career turned into the worst after senior management changed in 2022. Hardest work and lowest pay in the company, expect to be on the phone nearly 35 hours a week with no room to breathe in between calls. Your worth is only judged by metrics - not quality or the heart and soul you give to customers and the company. You'll be disrespected and treated as second-class by customers, senior management, and other departments. High likelihood of retaliation and termination for using FMLA or giving constructive survey feedback. No room for career growth...this is not a job to "get your foot in the door," I don’t know anyone who was able to move to another department, even very talented and skilled people. In between all of this, you will work holidays, nights, and weekends and the company has returned to office. Other departments get luxe offsites, nice perks, and high pay but for CX, there are no pros besides a low paycheck. Company founders talk a good game but it's all BS. Avoid!!!
|
-1.0
|
NEGATIVE
|
-1.0
|
NEGATIVE
|
-1.0
|
DISAPPROVE
|
1.0
|
1.0
|
3.0
|
1.0
|
1.0
|
3.0
|
1.0
|
1.0
|
2920657
|
Open
|
Instead of bragging about the 6 free teletherapy sessions you offer to burned-out CX agents because of your policies, try working a week in a CX agents shoes under your expectations to see what it's like. Or look for new jobs where you can manage robots.
|
0.0
|
[]
|
REGULAR
|
No
|
No
|
|
2.0
|
Open
|
|
|
Mar 20th, 2024 05:27AM
|
Mar 20th, 2024 05:27AM
|
The Farmer's Dog
|
|
|
|
private:thefarmersdog
|
https://www.glassdoor.com?employer_id=2920657
|
Mar 1st, 2024 12:00AM
|
Open
|
Open
|
The Farmer's Dog
|
Farmacêutico Responsável
|
São Paulo, São Paulo
|
|
Péssima empresa, todos os Diretores são pessimos e maltratam os colaboradores
|
|
Não tem, todos os funcionários estão sobrecarregados
|
Funcionários sobrecarregados, muito trabalho, o CEO fica andando na empresa e maltratando as pessoas, o ambiente de trabalho é péssimo porque não tem plano de carreira e não tem pra quem reclamar
|
-1.0
|
NEGATIVE
|
-1.0
|
NEGATIVE
|
|
|
0.0
|
1.0
|
1.0
|
1.0
|
1.0
|
1.0
|
1.0
|
1.0
|
2920657
|
Open
|
Contratem um RH de verdade , tenham plano de carreira, deem aumento real para as pessoas e parem de tratar as pessoas mal. Vocês só valorizam puxa saco
|
0.0
|
[]
|
REGULAR
|
No
|
No
|
|
1.0
|
Open
|
|
|
Mar 20th, 2024 05:27AM
|
Mar 20th, 2024 05:27AM
|
The Farmer's Dog
|
|
|