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private:thefarmersdog
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https://www.indeed.com/cmp/the-farmer's-dog/reviews
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Apr 27th, 2024 08:43PM
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Open
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Open
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Open
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The Farmer's Dog
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Customer Service Representative
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Murfreesboro, TN
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TFD used to be Where its At.
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TFD used to be great. Then they started devaluing their Customer Service agents, and shut down any forward momentum. People were once loyal now often seek other jobs or places that are less stressful. From a job place that used to listen and care, they now set standards that are insanely high for the exact same pay and benefits.
They've joined the companies that give you a warning right before your annual raise to prevent you from getting more, so you have to wait an entire year to get any raise.
The pay is fine, but you will deal with people who accuse you of hurting their dogs on purpose, a lot of emotional outlash, and admittedly, its just not worth that heartache.
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Dogs are great, some managers really care and go out of their way to support you, you do feel like you're doing a good thing
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Phones for 8 hours straight most days, Accommodations are harder to have approved and you're still likely to get in trouble for using them, often they will FORCE you to use your PTO for accommodation days, Communication is lackluster at best
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0.0
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0.0
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1.0
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1.0
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2.0
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1.0
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3.0
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1.0
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Apr 29th, 2024 12:56AM
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Apr 29th, 2024 12:56AM
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The Farmer's Dog
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private:thefarmersdog
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https://www.indeed.com/cmp/the-farmer's-dog/reviews
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Mar 15th, 2024 11:32PM
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Open
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Open
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Open
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The Farmer's Dog
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Customer Service Representative
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Nashville, TN
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Okay Entry Level Role
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Pay is low, not awful for customer service but could be way better for what they expect of you metrics wise. Discount on food is appreciated. You will be on phones for almost full days so there isn’t a lot of opportunity to break up your day, which is helpful when you work almost 12 hours a day.
If remote there is a big brother element as well where WFM can see your every move which I don’t love but guess I understand.
I think it’s a great job if you are new to the workforce but anyone looking for upward movement and a liveable wage should look elsewhere.
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0.0
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0.0
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3.0
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0.0
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0.0
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0.0
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0.0
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0.0
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Mar 17th, 2024 12:55AM
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Mar 17th, 2024 12:55AM
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The Farmer's Dog
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private:thefarmersdog
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https://www.indeed.com/cmp/the-farmer's-dog/reviews
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Feb 7th, 2024 02:47PM
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Open
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Open
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Open
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The Farmer's Dog
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Customer Experience Verifications
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Nashville, TN
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It’s a job if you don’t have any other options
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What is the best part of working at the company?
An 80 percent discount on dog food
What is the most stressful part about working at the company?
Lack of communication
Micromanaging
cx being treated differently than the rest of the organization
Favoritism/ nepotism
What is the work environment and culture like at the company?
They reward you with company swag on occassion
What is a typical day like for you at the company?
7 or more hours of phone calls
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0.0
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0.0
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1.0
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0.0
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0.0
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0.0
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0.0
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0.0
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Feb 7th, 2024 11:50PM
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Feb 7th, 2024 11:50PM
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The Farmer's Dog
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private:thefarmersdog
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https://www.indeed.com/cmp/the-farmer's-dog/reviews
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Nov 5th, 2023 12:02AM
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Open
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Open
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Open
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The Farmer's Dog
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Customer Representative
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Bradenton, FL
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Enjoyed learning about fresh food and product itself is great but the environment is toxic and reporting superior has high probability for retaliation
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What is the best part of working at the company?
Working from home, discounted fresh food
What is the most stressful part about working at the company?
Not parent friendly, accommodations are based on popularity and who likes you
What is the work environment and culture like at the company?
Extremely liberal environment, highly political based
What is a typical day like for you at the company?
Lots of hours on phone calls. Prepare for all day phones and very little email and text messaging. If you’re sick, you will not be moved to a separate queue because they offer that to their favorite employees
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0.0
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0.0
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2.0
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0.0
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0.0
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0.0
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0.0
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0.0
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Nov 5th, 2023 12:48AM
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Nov 5th, 2023 12:48AM
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The Farmer's Dog
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private:thefarmersdog
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https://www.indeed.com/cmp/the-farmer's-dog/reviews
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Nov 1st, 2023 06:52PM
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Open
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Open
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Open
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The Farmer's Dog
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Customer Service Representative
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Nashville, TN
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The Customer Service Department is full of amazing people who aren't appreciated enough
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My co-workers made me excited to go to work every day, which is good because management is not fantastic and you need the comradery to find the sense of humor needed to make it through the day.
Management is always asking for feedback but is slow to implement it. A positive is that I felt that I could be brutally honest and never felt fear of repercussion from speaking my mind. That is incredible.
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Discounts on dog food, paid time off, decent benefits
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Management is a dumpster fire
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0.0
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0.0
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3.0
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3.0
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2.0
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2.0
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3.0
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1.0
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Nov 2nd, 2023 12:49AM
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Nov 2nd, 2023 12:49AM
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The Farmer's Dog
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private:thefarmersdog
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https://www.indeed.com/cmp/the-farmer's-dog/reviews
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Oct 20th, 2023 11:42PM
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Open
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Open
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Open
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The Farmer's Dog
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Customer Service Representative
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Nashville-Davidson, TN
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Used to be a good job. Management would prefer to employ robots, but settles for humans
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This used to be a great company to work for, but now I dread clocking in. Management has decided to make workflows mirror that which could be expected from robots. They want way more out than is reasonable. There used to be consideration for mental health, burnout, and employee well-being. Now it's all about output. They want way more than they're willing to pay for. Every day you're micromanaged and judged by 30+ metrics. If any of these slips, you will hear about it.
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Remote work
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Unrealistic standards, burnout inducing standards, micromanagement
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0.0
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0.0
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2.0
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1.0
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1.0
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2.0
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3.0
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1.0
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Oct 24th, 2023 12:49AM
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Oct 24th, 2023 12:49AM
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The Farmer's Dog
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private:thefarmersdog
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https://www.indeed.com/cmp/the-farmer's-dog/reviews
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May 6th, 2023 12:29AM
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Open
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Open
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Open
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The Farmer's Dog
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Customer Service Representative
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Fort Lauderdale, FL
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Great Culture & Opportunities for Growth
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This was my first “big girl” job. I worked remote so was still able to travel and have good work life balance. I learned a lot about people and of course dog health as well. There’s opportunity for growth and many side projects you can do in this position. I had to leave for personal reasons, but would recommend the company to anyone who loves dogs and wants to work for a forward thinking company.
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0.0
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0.0
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5.0
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0.0
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0.0
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0.0
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0.0
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0.0
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May 6th, 2023 12:57AM
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May 6th, 2023 12:57AM
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The Farmer's Dog
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|
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private:thefarmersdog
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https://www.indeed.com/cmp/the-farmer's-dog/reviews
|
Apr 25th, 2023 07:44PM
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Open
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Open
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Open
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The Farmer's Dog
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Software Engineer
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New York, NY
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Great employees, needs to clean up after themselves
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The teams overall are fantastic but there is a distinct lack of willingness to spend the necessary time to address outstanding issues. Instead there is a unfortunate culture of constantly trying to move forward before fixing whats already there.
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0.0
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0.0
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3.0
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0.0
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0.0
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0.0
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0.0
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0.0
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Apr 26th, 2023 01:00AM
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Apr 26th, 2023 01:00AM
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The Farmer's Dog
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|
|
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private:thefarmersdog
|
https://www.indeed.com/cmp/the-farmer's-dog/reviews
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Apr 4th, 2023 11:19PM
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Open
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Open
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Open
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The Farmer's Dog
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Customer Service Representative
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Florida
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Environment
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Didn't really enjoy upper management. They don't care for employees. The company takes a basic idea and tries to pretend they're the first or best to do it when that's not the case. They also play favoritism.
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0.0
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0.0
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1.0
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0.0
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0.0
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0.0
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0.0
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0.0
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Apr 5th, 2023 01:00AM
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Apr 5th, 2023 01:00AM
|
The Farmer's Dog
|
|
|
|
private:thefarmersdog
|
https://www.indeed.com/cmp/the-farmer's-dog/reviews
|
Aug 5th, 2022 10:46PM
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Open
|
Open
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Open
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The Farmer's Dog
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Platform Engineer
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Portland, OR
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Growing the company and careers
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Typically the workday involves solving a new piece of the bigger picture puzzle. The vision is articulated from management is implemented by the workers. At times there is ambiguity about the larger goal within the engineering part of the organization but this is resolved with conversation and consensus. Workers are able to implement solutions in the best way they see fit. All employees are cordial and receptive. The hardest part of this job is also what makes it fun. You are expected to be able to implement the parts of the system that you and the team feel are necessary to grow to a larger scale. There is always discussion around what is the most necessary and the group will decide on a path forward after talking over all points.
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0.0
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0.0
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5.0
|
5.0
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5.0
|
5.0
|
5.0
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5.0
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Feb 20th, 2023 03:24PM
|
Feb 20th, 2023 03:24PM
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The Farmer's Dog
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