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private:tucmanageditsolutionsltd.
|
https://www.glassdoor.com?employer_id=678928
|
Jul 17th, 2018 12:00AM
|
Open
|
Open
|
TUC Managed IT Solutions
|
|
|
|
Not Recommended at all
|
|
learning more because of technology variety you deal with
|
Lack of competent leadership, very high turnover, undue focus on money over technology or ethics. Management is totally unresponsive to employee and often customer concerns. Several of the more senior techs left the company during my time, taking their knowledge with them.
|
-1.0
|
NEGATIVE
|
-1.0
|
NEGATIVE
|
-1.0
|
DISAPPROVE
|
0.0
|
1.0
|
1.0
|
1.0
|
1.0
|
1.0
|
1.0
|
|
678928
|
Open
|
Management need to focus on company structure and look for someone who can develop a good business plan and develop a good structure and job descriptions for employees.
However its a good place for some one want to start his career and get some experiences.
|
0.0
|
[]
|
REGULAR
|
No
|
Yes
|
|
1.0
|
|
|
|
May 2nd, 2021 09:10PM
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May 2nd, 2021 09:10PM
|
TUC Managed IT Solutions Ltd.
|
|
|
|
private:tucmanageditsolutionsltd.
|
https://www.glassdoor.com?employer_id=678928
|
Mar 10th, 2018 12:00AM
|
Open
|
Open
|
TUC Managed IT Solutions
|
|
Ottawa, ON
|
|
Negative. Selfish. Lack of management
|
|
Some of the people care for the customers and staff. Executive from top down do not.
|
High turnover. Executive and management belief that everyone is replaceable with no value for those working for them and doing the job
|
-1.0
|
NEGATIVE
|
0.0
|
NEUTRAL
|
-1.0
|
DISAPPROVE
|
0.0
|
1.0
|
2.0
|
1.0
|
1.0
|
3.0
|
1.0
|
|
678928
|
Open
|
None. They wouldn’t take it anyway
|
0.0
|
[]
|
REGULAR
|
No
|
No
|
|
6.0
|
|
|
|
May 2nd, 2021 09:10PM
|
May 2nd, 2021 09:10PM
|
TUC Managed IT Solutions Ltd.
|
|
|
|
private:tucmanageditsolutionsltd.
|
https://www.glassdoor.com?employer_id=678928
|
Nov 22nd, 2016 12:00AM
|
Open
|
Open
|
TUC Managed IT Solutions
|
Senior Account Executive
|
Ottawa, ON
|
|
Positive Expansion, New Acquisitions and Out-of-the-Box Thinking
|
|
Having been in the technology space for many years, I haven't found many organizations that are as forward thinking and ahead of the times as CareWorx (formerly TUC Managed IT Solutions). Their focus on customer satisfaction drives innovation. Those who have struggled to keep up with the innovation and vision for the future that the senior leadership has for the company have left the organization.
Over the past few years a number of valuable acquisitions have been made that have taken some time to integrate, but the end-result is a company capable of delivering exactly what an organization needs to co-manage or manage Information Technology in a cost-effective way.
CareWorx has 4 specific programs that are unique in their approach to solving problems that solidify them as a leader in the space and keeps them in the top 100 list of MSPs in the world: Enterprise Service Desk, Hardware-as-a-Service, ServiceNow in a managed SaaS model, and the idea of CO-managed services, not just Managed services.
|
None to speak of that doesn't get immediately addressed and corrected as quickly as it is identified. Fast growth, expansion, and acquisitions can be challenging, but Management solves problems quickly as those growing pains arise.
|
1.0
|
POSITIVE
|
1.0
|
POSITIVE
|
|
|
0.0
|
5.0
|
5.0
|
5.0
|
5.0
|
5.0
|
5.0
|
|
678928
|
Open
|
Keep up the good work. Thank you for the increased effort to have everyone participate in the direction of the company. Thank you for the consistent communications that help us feel we have a say. Thank you for the new profit-sharing strategies being put in place.
|
0.0
|
[]
|
REGULAR
|
No
|
Yes
|
|
1.0
|
|
|
|
May 2nd, 2021 09:10PM
|
May 2nd, 2021 09:10PM
|
TUC Managed IT Solutions Ltd.
|
|
|
|
private:tucmanageditsolutionsltd.
|
https://www.glassdoor.com?employer_id=678928
|
Mar 20th, 2016 12:00AM
|
Open
|
Open
|
TUC Managed IT Solutions
|
Service Desk Analyst
|
Summerside, PE
|
|
Management lacking education, accountability and focus
|
|
The contracts we supported were the best part of working for this company. I learned more on my own by supporting them then I did from TUC.
|
The summerside location is run by a manager who is only able to yes to everyone about everything. He holds no one accountable for anything including excessive unpaid time off, inability to do the job when a client complains about a specific agent he simply shifts them to another contract. He will throw valuable employees under the bus in order to protect his own position. Despite complaints from numerous employees to head office in Ottawa, nothing is done and he maintains his position. The employees now working in summerside are predominantly male and the majority are working behind the scenes to shift blame on other staff for their own shortcomings.
|
-1.0
|
NEGATIVE
|
-1.0
|
NEGATIVE
|
|
|
3.0
|
1.0
|
1.0
|
1.0
|
1.0
|
1.0
|
1.0
|
|
678928
|
Open
|
Start listening when employees are telling you (and backing up their claims with data) that there are issues. You might be able to attract qualified individuals to the summerside office if you put a site manager in place who has the respect of both staff and the contracts. The current one has neither.
|
0.0
|
[]
|
REGULAR
|
No
|
No
|
|
6.0
|
|
|
|
May 2nd, 2021 09:10PM
|
May 2nd, 2021 09:10PM
|
TUC Managed IT Solutions Ltd.
|
|
|
|
private:tucmanageditsolutionsltd.
|
https://www.glassdoor.com?employer_id=678928
|
Mar 11th, 2016 12:00AM
|
Open
|
Open
|
TUC Managed IT Solutions
|
Systems Administrative
|
Ottawa, ON
|
|
Money the only focus
|
|
Nice spacious office location near walking trails and nature. Lots of good people in technical roles.
|
Lack of competent leadership, very high turnover, undue focus on money over technology or ethics. Management is totally unresponsive to employee and often customer concerns. Several of the more senior techs left the company during my time, taking their knowledge with them.
|
-1.0
|
NEGATIVE
|
0.0
|
NEUTRAL
|
|
|
1.0
|
1.0
|
1.0
|
1.0
|
2.0
|
1.0
|
1.0
|
|
678928
|
Open
|
Management won't listen to advice, so there is no point making any suggestions. The high turnover will continue unless something changes.
|
0.0
|
[]
|
CONTRACT
|
No
|
No
|
|
1.0
|
|
|
|
May 2nd, 2021 09:10PM
|
May 2nd, 2021 09:10PM
|
TUC Managed IT Solutions Ltd.
|
|
|
|
private:tucmanageditsolutionsltd.
|
https://www.glassdoor.com?employer_id=678928
|
Sep 30th, 2015 12:00AM
|
Open
|
Open
|
TUC Managed IT Solutions
|
|
|
|
Bad Management
|
|
The location of the office is nice and the furniture is OK. The lunch room is good.
|
No team spirit, zero motivation (or care) from the senior management. They talk at us and don't listen to us. Management values tuckus kissing more than competence or people who disagree.
|
-1.0
|
NEGATIVE
|
0.0
|
NEUTRAL
|
|
|
1.0
|
1.0
|
3.0
|
1.0
|
1.0
|
2.0
|
1.0
|
|
678928
|
Open
|
People who tell you the hard news are more valuable than people who tell you what you want to hear.
|
0.0
|
[]
|
|
No
|
No
|
|
0.0
|
|
|
|
May 2nd, 2021 09:10PM
|
May 2nd, 2021 09:10PM
|
TUC Managed IT Solutions Ltd.
|
|
|
|
private:tucmanageditsolutionsltd.
|
https://www.glassdoor.com?employer_id=678928
|
Sep 5th, 2015 12:00AM
|
Open
|
Open
|
TUC Managed IT Solutions
|
|
|
|
Franchise Owner
|
|
Strong technology support. Help desk personnel were friendly, knowledgeable and responsive.
|
Very competitive market space for managed IT solutions. Small to medium size employers not willing to invest in IT infrastructure which limited revenue growth. Marketing campaign and lead generation at the franchise level was poor.
|
-1.0
|
NEGATIVE
|
0.0
|
NEUTRAL
|
|
|
0.0
|
3.0
|
3.0
|
3.0
|
2.0
|
1.0
|
3.0
|
|
678928
|
Open
|
Continue to look for more ways to improve revenue opportunities through competitively priced services. Better support for franchises with generating prospect leads and marketing campaigns.
|
0.0
|
[]
|
REGULAR
|
No
|
No
|
|
0.0
|
|
|
|
May 2nd, 2021 09:10PM
|
May 2nd, 2021 09:10PM
|
TUC Managed IT Solutions Ltd.
|
|
|
|
private:tucmanageditsolutionsltd.
|
https://www.glassdoor.com?employer_id=678928
|
Aug 21st, 2015 12:00AM
|
Open
|
Open
|
TUC Managed IT Solutions
|
|
Kanata, ON
|
|
Don't recommend this employer at all.
|
|
The only positive thing is that you learn more about SMB and their technology.
|
No competitive salary
No career development or opportunity
No collaboration and transparency from management
No strategic planning
No vision and value (mission is to cut the cost)
Unqualified leaderships with no/limited experience in service and technology
|
-1.0
|
NEGATIVE
|
-1.0
|
NEGATIVE
|
|
|
1.0
|
1.0
|
2.0
|
1.0
|
1.0
|
1.0
|
1.0
|
|
678928
|
Open
|
Be more honest with team and truly empower them.
Stop promoting people based on favoritism and do it based on performance and qualification.
|
0.0
|
[]
|
|
No
|
No
|
|
9.0
|
|
|
|
May 2nd, 2021 09:10PM
|
May 2nd, 2021 09:10PM
|
TUC Managed IT Solutions Ltd.
|
|
|
|
private:tucmanageditsolutionsltd.
|
https://www.glassdoor.com?employer_id=678928
|
Sep 17th, 2013 12:00AM
|
Open
|
Open
|
TUC Managed IT Solutions
|
Office Assistant/File Clerk
|
Brooklyn, NY
|
|
the company is very good place to work
|
|
it was okay to work with them
|
there was any problem with anybody
|
-1.0
|
NEGATIVE
|
0.0
|
NEUTRAL
|
|
|
0.0
|
3.0
|
3.0
|
3.0
|
3.0
|
3.0
|
3.0
|
|
678928
|
Open
|
I like working with that company
|
0.0
|
[]
|
REGULAR
|
No
|
No
|
|
2.0
|
|
|
|
May 2nd, 2021 09:10PM
|
May 2nd, 2021 09:10PM
|
TUC Managed IT Solutions Ltd.
|
|
|