|
private:updater
|
https://www.glassdoor.com?employer_id=837739
|
Apr 29th, 2021 12:00AM
|
Open
|
Open
|
Updater
|
Customer Success Manager (CSM)
|
|
|
Awful, manipulative company
|
|
Nothing good at this company
|
Lies to employees and investors
|
-1.0
|
NEGATIVE
|
-1.0
|
NEGATIVE
|
-1.0
|
DISAPPROVE
|
0.0
|
1.0
|
1.0
|
1.0
|
1.0
|
1.0
|
1.0
|
|
837739
|
Open
|
|
0.0
|
[{"countHelpful": 0, "languageId": "eng", "userJobTitle": "Founder and CEO", "__typename": "EmployerResponse", "originalLanguageId": null, "id": 3202665, "responseDateTime": "2021-05-03T10:41:07.477", "translationMethod": null, "response": "I\u2019m sorry to hear this was your experience. Honesty is paramount for both employees & investors, so I'm concerned to hear your feedback to the contrary. Please reach out directly to me at david@updater.com with your feedback as I'd really like to understand more. Thanks, David.", "responseOriginal": null, "countNotHelpful": 0}]
|
REGULAR
|
No
|
No
|
|
0.0
|
|
|
|
May 6th, 2021 10:07PM
|
May 6th, 2021 10:07PM
|
Updater
|
|
Financial Services
|
|
private:updater
|
https://www.glassdoor.com?employer_id=837739
|
Apr 7th, 2021 12:00AM
|
Open
|
Open
|
Updater
|
Director Marketing Partnerships
|
|
|
Smart people, great business model, focused on the right objectives!
|
|
Updater does a great job of hiring / maintaining talented and smart people! I'm always learning something new from my co-workers and they're just as interested in learning from my experience. The culture supports collaboration, communication and providing employees avenues for professional growth.
|
There will always be pain-points in high-growth organizations and Updater is good at knowing it's blind-spots. The organization is diligent with setting objectives, measuring against those objectives and adjusting course, as needed.
|
1.0
|
POSITIVE
|
1.0
|
POSITIVE
|
1.0
|
APPROVE
|
1.0
|
5.0
|
5.0
|
5.0
|
5.0
|
5.0
|
5.0
|
|
837739
|
Open
|
The organization is doing a great job with internal communication. In our current WFH environment (and increasingly remote workforce), communications and collaboration are increasingly important. Lets continue to hear and see our leaders, understand their perspective and provide opportunities for interaction (weekly stand-ups, periodic social events, etc). The more we discuss our progress towards objections, successes and pain points, the faster we'll achieve our goals.
|
0.0
|
[]
|
REGULAR
|
No
|
Yes
|
|
1.0
|
|
|
|
May 6th, 2021 10:07PM
|
May 6th, 2021 10:07PM
|
Updater
|
|
Financial Services
|
|
private:updater
|
https://www.glassdoor.com?employer_id=837739
|
Apr 5th, 2021 12:00AM
|
Open
|
Open
|
Updater
|
IT BA Manager
|
Atlanta, GA
|
|
Good company
|
|
Good company that cares. People are good. Mangers are good.
|
No cons. I like working here
|
1.0
|
POSITIVE
|
1.0
|
POSITIVE
|
1.0
|
APPROVE
|
1.0
|
5.0
|
3.0
|
5.0
|
5.0
|
5.0
|
5.0
|
|
837739
|
Open
|
|
0.0
|
[]
|
REGULAR
|
No
|
Yes
|
|
4.0
|
|
|
|
May 6th, 2021 10:07PM
|
May 6th, 2021 10:07PM
|
Updater
|
|
Financial Services
|
|
private:updater
|
https://www.glassdoor.com?employer_id=837739
|
Mar 31st, 2021 12:00AM
|
Open
|
Open
|
Updater
|
Business Analyst
|
Atlanta, GA
|
|
Updater Home Services
|
|
Unlimited PTO, Sick Leave, 100% employer-paid benefit options, great work/people culture
|
No 401K match currently at the company
|
1.0
|
POSITIVE
|
1.0
|
POSITIVE
|
0.0
|
NO_OPINION
|
0.0
|
5.0
|
4.0
|
5.0
|
5.0
|
5.0
|
4.0
|
|
837739
|
Open
|
|
0.0
|
[]
|
REGULAR
|
No
|
Yes
|
|
0.0
|
|
|
|
May 6th, 2021 10:07PM
|
May 6th, 2021 10:07PM
|
Updater
|
|
Financial Services
|
|
private:updater
|
https://www.glassdoor.com?employer_id=837739
|
Mar 21st, 2021 12:00AM
|
Open
|
Open
|
Updater
|
Software Developer
|
Miramar, FL
|
|
Not to bad
|
|
Good Salary and good people.
|
Very old technology in development team.
|
|
|
|
|
|
|
0.0
|
3.0
|
4.0
|
4.0
|
3.0
|
4.0
|
4.0
|
|
837739
|
Open
|
|
0.0
|
[]
|
REGULAR
|
No
|
No
|
|
0.0
|
|
|
|
May 6th, 2021 10:07PM
|
May 6th, 2021 10:07PM
|
Updater
|
|
Financial Services
|
|
private:updater
|
https://www.glassdoor.com?employer_id=837739
|
Jun 4th, 2020 12:00AM
|
Open
|
Open
|
Updater
|
Customer Success
|
New York, NY
|
|
Nice facade, crumbling inside
|
|
- Great coworkers
- Strong recruitment process
- Had a nice office
- Smart marketing team (hence the nice facade)
|
- Unrealistic goals / lacking an obtainable vision
- Big ego upper management
- Poor money management
- Lots of layoffs because of all of the above
- No job security or room to grow
|
-1.0
|
NEGATIVE
|
-1.0
|
NEGATIVE
|
-1.0
|
DISAPPROVE
|
14.0
|
2.0
|
4.0
|
3.0
|
1.0
|
3.0
|
1.0
|
|
837739
|
Open
|
Stop ignoring what's not working and trying to make it seem like it's all working perfectly. Nobody internally was falling for it and eventually, it all falls down.
|
0.0
|
[]
|
REGULAR
|
No
|
No
|
|
2.0
|
|
|
|
May 6th, 2021 10:07PM
|
May 6th, 2021 10:07PM
|
Updater
|
|
Financial Services
|
|
private:updater
|
https://www.glassdoor.com?employer_id=837739
|
May 25th, 2020 12:00AM
|
Open
|
Open
|
Updater
|
Customer Service Representative
|
|
|
Questionable ethics and very weak leadership
|
|
The employees are fantastic. Very intelligent and are there to work.
|
Deceitful leadership, says they care about their employees, when in all honesty - they don't. You are in constant worry of job security, and switching gears often because leadership can't make up their minds on the direction of the company.
|
-1.0
|
NEGATIVE
|
-1.0
|
NEGATIVE
|
|
|
24.0
|
1.0
|
1.0
|
1.0
|
1.0
|
1.0
|
1.0
|
|
837739
|
Open
|
Lying to employees about having stable jobs after an acquisition then once systems are learned, perform a massive layoff, and then apply for Payroll Protection from the US Gov't??? We gave UHS the best year in its history and we are thanked by being laid off with a crappy severance package. The 'President' of the company is a salesman, should have never been a President/CEO - He didn't lift a finger to save the employees, just sat back and let it happen. The company had millions in reserve and was profitable even when the Covid crisis started - but laid 75 people off as a 'Reduction of Force' due to Covid. I call BS on this. The senior leadership are crooks, and lack the balls to tell employees the truth of why they're being laid off after years of extra hours, hard work, and stress. The CEO overextended his company, burnt through a ton of cash through mismanagement, and lays it at the feet of his employees. Class act for sure.
One sign of a company in trouble - burn through investment money on tshirts, coffee cups etc. to employees, then cry 'We have no money'. Yeah... Planned since the acquisition. I don't give the company longer than 2-3 years of survival.
|
0.0
|
[]
|
REGULAR
|
No
|
No
|
|
0.0
|
|
|
|
May 6th, 2021 10:07PM
|
May 6th, 2021 10:07PM
|
Updater
|
|
Financial Services
|
|
private:updater
|
https://www.glassdoor.com?employer_id=837739
|
May 24th, 2020 12:00AM
|
Open
|
Open
|
Updater
|
Client Success Manager
|
|
|
Good people, bad leadership
|
|
They try to create a great work environment and most employees are super friendly and hard workers. You'll always have the opportunity to learn something new or take on new responsiblities. A good place to start your career if you're willing to work hard and get a little underpaid in exchange for a ton of good, start-up experience.
|
They have no clear direction as far as the future of the company, resulting in several rounds of harsh, unexpected lay-offs. Upper management (VPs, etc.) are not the best communicators, and say "transparency" is their number one value - but their actions say otherwise. You can never expect what new responsibility is going to be pushed on you and you might have 2, 3, or 4 jobs to do at once with compensation and an actual title that don't always actually reflect your worth and what you bring the company. Ultimately, employees are underappreciated and overworked by those in charge and leadership does not recognize the burden many carry (sometimes simply because they are disconnected from the work their own employees are actually doing to keep the company afloat)
|
-1.0
|
NEGATIVE
|
-1.0
|
NEGATIVE
|
-1.0
|
DISAPPROVE
|
13.0
|
3.0
|
4.0
|
3.0
|
4.0
|
3.0
|
2.0
|
|
837739
|
Open
|
|
0.0
|
[]
|
REGULAR
|
No
|
No
|
|
1.0
|
|
|
|
May 6th, 2021 10:07PM
|
May 6th, 2021 10:07PM
|
Updater
|
|
Financial Services
|
|
private:updater
|
https://www.glassdoor.com?employer_id=837739
|
May 8th, 2020 12:00AM
|
Open
|
Open
|
Updater
|
|
|
|
The Kool-Aid has run dry
|
|
The people I met at Updater will be friends for life, and we're all united in how poorly managed this company is. Cold brew and beer on tap, unlimited snacks, and annual ski trips are great, but they don't make up for being underpaid, having poor management, and experiencing a lack of career growth. The good news is that since most of the company was recently laid off, there will barely be anyone left to see Updater close its doors when management finally realizes they can't continue. At the very least, I can say that I had a lot of fun when things were good, and I learned a lot about the industry and my field from my extremely talented colleagues.
|
Based on my experience with the product, I'd say that it's practically useless because nothing about it is a must-have. It's also my understanding that the product doesn't produce significant revenue. As far as I know, Updater has been in business for something like 7 years and still hasn't seen profitability. To convince everyone that we were still a viable business, the leadership team re-strategized our goals and rolled out some new unreachable target every few months, but insisted on doubling down on the same ineffective business practices to get there. When you give your product away for free and bank on multi-million dollar deals with providers that never come to fruition, what other outcome can you expect?
|
-1.0
|
NEGATIVE
|
-1.0
|
NEGATIVE
|
-1.0
|
DISAPPROVE
|
19.0
|
2.0
|
2.0
|
2.0
|
1.0
|
2.0
|
1.0
|
|
837739
|
Open
|
Stop acquiring profitable companies you can't afford to prove that you have a revenue stream. Stop touting a 'mover-first' business strategy unless you actually plan on dedicating resources to making the product more helpful and functional. Don't expect your remaining skeleton crew of employees to manage the workload of the large group you just let go... they're miserable, morale is low, and they're going to skip out as soon as they find a better opportunity.
|
0.0
|
[{"countHelpful": 0, "languageId": "eng", "userJobTitle": "Founder & CEO", "__typename": "EmployerResponse", "originalLanguageId": null, "id": 2639468, "responseDateTime": "2020-06-02T07:12:21.48", "translationMethod": null, "response": "Thank you for your dedication to Updater, and for your candid feedback. It\u2019s my responsibility to ensure every teammate has a positive experience, so I\u2019m disappointed to hear that was not the case for you and that you didn\u2019t come to myself or People Ops to share. I\u2019d like to respond to your concerns: \n\nWe benchmark compensation for each role based on data from similar stage companies and real-time candidate expectation data during the recruiting process. Additionally, it\u2019s a goal of ours to provide career development opportunities and pathways, unique to the individual \u2013 it\u2019s not always perfect, but managers and teammates must work together to uncover the right fit.\n\nRegarding our overarching strategy and the current state of our business: our vision is unchanged. Everything we do, work toward, and prioritize is in service of dramatically improving efficiencies across all facets of relocation. As you\u2019ve seen, this is a very dynamic and complex problem to solve and presents a tremendous opportunity. I can only hope you\u2019re proud of the impact you had on our mission while at Updater. \n\nThe recent layoff associated with the pandemic was unquestionably the most difficult day for all Updateers, myself included. However, we kept the majority of jobs intact, we are focused on foundational \u201cmover first\u201d initiatives, and we rebalanced workloads because you\u2019re right \u2013 a leaner team shouldn\u2019t have to do the same amount of work.\n\nPlease feel free to speak with me directly if you have more feedback about how we can improve the experience for others: you have my email address. \n\nDavid", "responseOriginal": null, "countNotHelpful": 0}]
|
REGULAR
|
No
|
No
|
|
4.0
|
|
|
|
May 6th, 2021 10:07PM
|
May 6th, 2021 10:07PM
|
Updater
|
|
Financial Services
|
|
private:updater
|
https://www.glassdoor.com?employer_id=837739
|
May 1st, 2020 12:00AM
|
Open
|
Open
|
Updater
|
|
|
|
Poor leadership hidden by free sweatshirts and mugs
|
|
There are a lot of positive reviews for Updater because the company tied severance packages to a gag order. No one that leaves can post anything. In addition, one of their acquired companies no longer even has a Glassdoor page. It was rated in the low 2s so they took it down instead of merging the two together in order to maintain image. Transparency is a strong suit of theirs.
- Communication is great. You will have more personal slack channels related to pizza, dogs, and cats than you have actual work related channels dedicated to getting work done.
|
- In my opinion, there is a leadership problem at this company that trickles down. The CEO of Updater suffers from an acute case of Founderitis and has the empathy of a rock. There is a lot of ruling through fear instead of respect.
- You have unlimited PTO but there is so much work to do that you will be expected to be responsive even if you are out of office. If you do enforce these boundaries you will be labeled as "not a team player."
- Be prepared for a lot of "This is the way we have always done it" type of attitudes.
|
-1.0
|
NEGATIVE
|
-1.0
|
NEGATIVE
|
|
|
15.0
|
1.0
|
1.0
|
1.0
|
1.0
|
3.0
|
1.0
|
|
837739
|
Open
|
The people that are left working here are struggling to cover the work left behind by all the necessary people you rashly decided to let go and our morale is low. I know that the next moment I can, I am jumping ship.
|
0.0
|
[{"countHelpful": 0, "languageId": "eng", "userJobTitle": "Founder & CEO", "__typename": "EmployerResponse", "originalLanguageId": null, "id": 2639470, "responseDateTime": "2020-06-02T07:13:04.643", "translationMethod": null, "response": "Thank you for your effort and dedication to Updater, and for your candid feedback. It\u2019s my responsibility to ensure every teammate has a positive experience, so I\u2019m disappointed to hear that isn\u2019t the case for you \u2013 let\u2019s fix it. I realize joining a new company through an acquisition is particularly challenging, especially during a national crisis while we transition to working from our homes, and I haven\u2019t yet met a lot of our new employees in person. \n\nYou have my Slack and you know my email address \u2013 please reach out, as I\u2019d love to have a candid conversation. We\u2019ve never prevented or discouraged our employees from sharing their experiences on Glassdoor. As disappointed as I am reading this review, I\u2019m thankful you shared it and I hope this gives us an opportunity to discuss.\n\nAs at any growing company, we expect everyone to make a tremendous impact on our goals. Our flexible PTO policy is designed with trust and appreciation of our team \u2013 trust that each employee will balance their responsibilities and take the time off they need to rest and recharge. Additionally, the \u201cthis is the way we\u2019ve always done it\u201d mindset you mention isn\u2019t something I see or hear at Updater \u2013 my job is to empower you to grow this business, and if something is standing in your way, please let me know. \n\nAgain, I genuinely want to turn your experience around: you have my email address. \n\nDavid", "responseOriginal": null, "countNotHelpful": 0}]
|
REGULAR
|
No
|
Yes
|
|
6.0
|
|
|
|
May 6th, 2021 10:07PM
|
May 6th, 2021 10:07PM
|
Updater
|
|
Financial Services
|