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private:vanguard
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https://www.indeed.com/cmp/vanguard/reviews
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Apr 20th, 2024 12:38PM
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Open
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Open
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Open
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Vanguard
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Customer Service Representative
|
Scottsdale, AZ
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Great place to work!
|
I learned a lot. Their training is the best! Very nice people to work for. The training lasted for 6 weeks and was pretty extensive. We had to pass Series but they prepared us for it
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|
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0.0
|
0.0
|
5.0
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0.0
|
0.0
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0.0
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0.0
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0.0
|
Apr 22nd, 2024 12:59AM
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Apr 22nd, 2024 12:59AM
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Vanguard
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Financials
|
|
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private:vanguard
|
https://www.indeed.com/cmp/vanguard/reviews
|
Apr 19th, 2024 02:58AM
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Open
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Open
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Open
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Vanguard
|
Customer Service Representative
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Arizona
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Great Benefits & Culture Lots of Anonymity
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Lots of benefits to help maintain work life balance. An environment of constant learning and upskilling. Stunning views and energetic campus like atmostphere.
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|
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0.0
|
1.0
|
4.0
|
0.0
|
0.0
|
0.0
|
0.0
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0.0
|
Apr 20th, 2024 12:57AM
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Apr 20th, 2024 12:57AM
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Vanguard
|
Financials
|
|
|
private:vanguard
|
https://www.indeed.com/cmp/vanguard/reviews
|
Apr 16th, 2024 02:58PM
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Open
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Open
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Open
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Vanguard
|
Customer Service Representative
|
Scottsdale, AZ
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Great benefits but not flexible
|
Vanguard's financial expertise is marred by its inflexible approach. While the hybrid schedule seemed promising, the insistence on in-office presence, especially for those with long commutes, feels outdated. Micromanagement worsens the situation, leaving employees craving the freedom of remote work. While Vanguard's dedication is admirable, its rigidity risks pushing away talent seeking work-life balance. Embracing remote work and trusting employees to manage tasks independently could boost morale and attract diverse talent. Overall, Vanguard's insistence on in-office attendance and micromanagement could hinder its growth in today's evolving work landscape.
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|
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0.0
|
0.0
|
4.0
|
0.0
|
0.0
|
0.0
|
0.0
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0.0
|
Apr 18th, 2024 12:57AM
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Apr 18th, 2024 12:57AM
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Vanguard
|
Financials
|
|
|
private:vanguard
|
https://www.indeed.com/cmp/vanguard/reviews
|
Mar 27th, 2024 08:15PM
|
Open
|
Open
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Open
|
Vanguard
|
Transaction Processing Associate
|
Phoenix, AZ
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|
They only care about numbers
|
While working at this role, I won’t be able to get up from chair for a break other than the two 15 min break and 1 hour lunch, they keep track of every second of your work. The metrics system is too tight.. you have to answer the TL even if you were not locked to a case for 2 min. There is zero flexibility. Poor training, The trainers don’t know themselves what they are doing and disgrace the top management. We are just a number for them. If the numbers are low you will be kicked out from the job soon. Work life balance is zero. Pay is very less.
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1 hour lunch
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Micro Management, less pay, unpaid leaves, poor training
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0.0
|
0.0
|
2.0
|
2.0
|
2.0
|
1.0
|
1.0
|
2.0
|
Mar 29th, 2024 12:55AM
|
Mar 29th, 2024 12:55AM
|
Vanguard
|
Financials
|
|
|
private:vanguard
|
https://www.indeed.com/cmp/vanguard/reviews
|
Mar 26th, 2024 09:14AM
|
Open
|
Open
|
Open
|
Vanguard
|
Consultant
|
Remote
|
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Unfulfilling
|
Repetitive call center work. Have to review a new company's Summary Plan Description with each call. Must conduct conversations with 401k participants who have no idea how their investments work, and no idea about the rules surrounding an employer sponsored plan. A lot of anger from investors when you're the first one to inform them that a 401k does not have the same freedoms as a checking account.
|
|
|
0.0
|
0.0
|
2.0
|
0.0
|
0.0
|
0.0
|
0.0
|
0.0
|
Mar 28th, 2024 12:56AM
|
Mar 28th, 2024 12:56AM
|
Vanguard
|
Financials
|
|
|
private:vanguard
|
https://www.indeed.com/cmp/vanguard/reviews
|
Mar 24th, 2024 11:38PM
|
Open
|
Open
|
Open
|
Vanguard
|
Supervisor
|
Malvern, PA
|
|
Poor work life balance
|
Due to its "pay for performance" core, a genuine work/life balance is non-existent. There's a need to always be "on" and not make mistakes. But, as humans, that's impossible. The feeling of walking on eggshells is common. Crew, however, are amazing!
|
|
|
0.0
|
0.0
|
2.0
|
0.0
|
0.0
|
0.0
|
0.0
|
0.0
|
Mar 26th, 2024 12:58AM
|
Mar 26th, 2024 12:58AM
|
Vanguard
|
Financials
|
|
|
private:vanguard
|
https://www.indeed.com/cmp/vanguard/reviews
|
Mar 24th, 2024 01:12PM
|
Open
|
Open
|
Open
|
Vanguard
|
Customer Service Representative
|
Malvern, PA
|
|
I wish the training was better and agents in the other departments were not do vindictive and rude.
|
What is the best part of working at the company?
Being able to permanently work from home.
What is the most stressful part about working at the company?
Not enough training and dealing with transfers to other departments.
What is the work environment and culture like at the company?
The department I worked in was full of Temps but employees working directly for Vanguard are elitist and rude and will go out of their way to report you to your manager if you accidentally transfer a customer to their department by mistake. Some other departments take only 5 to 10 calls per shift while my department took 30 to 70 so if you transfer a customer by mistake or even at all they last out at you for interrupting them from goofing off all day and being paid for it. Their abundance of free time also guarantees that you will be reported for making any mistake they catch that you make. Temps are rushed through training in around 3 weeks to a month while permanent agents have 4 times that amount plus Vanguard pays for their licensing.
What is a typical day like for you at the company?
Back to back calls some lasting up to three hours trying to coach elderly people in their 90s how to switch from paper statements in the mail to electronic statements that none of them want. They are elderly so if they even have a computer it's almost a guarantee that they don't know how to use it even in the simplest of ways. This was a campaign that was launched that either tried to convince the customer to switch to all electronic notifications or pass the millions the company loses per year printing and mailing all of that paper to these elderly customers. They can still get paper statements but they must pay $30 per quarter for them. Fun conversations.
|
|
|
0.0
|
0.0
|
4.0
|
0.0
|
0.0
|
0.0
|
0.0
|
0.0
|
Mar 26th, 2024 12:58AM
|
Mar 26th, 2024 12:58AM
|
Vanguard
|
Financials
|
|
|
private:vanguard
|
https://www.indeed.com/cmp/vanguard/reviews
|
Mar 23rd, 2024 01:00AM
|
Open
|
Open
|
Open
|
Vanguard
|
Analyst
|
Malvern, PA
|
|
Bureaucratic environment but good benefits
|
-The environment had a bureaucratic and stiff vibe at times.
- The malvern campus is far from the city, but there are free shuttles that take you from the paoli train station to the campus
-The benefits were great. Great health insurance and the company provided a yearly stipend for
-Low base salary, but the idea is that the bonuses help make up for it
|
|
|
0.0
|
0.0
|
3.0
|
0.0
|
0.0
|
0.0
|
0.0
|
0.0
|
Mar 24th, 2024 12:55AM
|
Mar 24th, 2024 12:55AM
|
Vanguard
|
Financials
|
|
|
private:vanguard
|
https://www.indeed.com/cmp/vanguard/reviews
|
Mar 19th, 2024 10:27PM
|
Open
|
Open
|
Open
|
Vanguard
|
Client Representative
|
Malvern, PA
|
|
Great company but stressful environmeny
|
Love the atmosphere, employees and the benefits of the company but it can be a bit stressful at times due to studying for FINRA certificates + talking to clients
|
|
|
0.0
|
0.0
|
4.0
|
0.0
|
0.0
|
0.0
|
0.0
|
0.0
|
Mar 21st, 2024 12:57AM
|
Mar 21st, 2024 12:57AM
|
Vanguard
|
Financials
|
|
|
private:vanguard
|
https://www.indeed.com/cmp/vanguard/reviews
|
Mar 19th, 2024 11:18AM
|
Open
|
Open
|
Open
|
Vanguard
|
Analytics Lead
|
Malvern, PA
|
|
Great benefits but growing pains
|
Amazing benefits include two bonuses, $1500 flex fund, 14% 401k if you stay 6 years.
Lots of politics and change is constant.
Analytics is new to Vanguard and you end up with mangers who developed at Vanguard, but may not be actually trained in analytics.
|
|
|
0.0
|
0.0
|
4.0
|
0.0
|
0.0
|
0.0
|
0.0
|
0.0
|
Mar 21st, 2024 12:57AM
|
Mar 21st, 2024 12:57AM
|
Vanguard
|
Financials
|
|