|
private:viagogo
|
https://www.glassdoor.com?employer_id=447915
|
Apr 22nd, 2021 12:00AM
|
Open
|
Open
|
Viagogo
|
Customer Service Agent
|
Limerick, Limerick, Limerick
|
|
nothing to say here
|
|
Made lots of friends and had a ball with all the people who made the working day great
|
work was hard … nothing more to to say
|
-1.0
|
NEGATIVE
|
-1.0
|
NEGATIVE
|
1.0
|
APPROVE
|
0.0
|
1.0
|
1.0
|
1.0
|
1.0
|
1.0
|
1.0
|
|
447915
|
Open
|
nothing to say
|
0.0
|
[]
|
REGULAR
|
No
|
No
|
|
4.0
|
|
|
|
May 8th, 2021 06:54AM
|
May 8th, 2021 06:54AM
|
Viagogo
|
|
Travel & Leisure
|
|
private:viagogo
|
https://www.glassdoor.com?employer_id=447915
|
Apr 9th, 2021 12:00AM
|
Open
|
Open
|
Viagogo
|
N/A
|
|
|
HR
|
|
other co-workers and some TLs
|
lacking any emotion, not really a HR department, the head of HR is cold with no/multiple personalities :)
|
-1.0
|
NEGATIVE
|
-1.0
|
NEGATIVE
|
|
|
0.0
|
2.0
|
3.0
|
1.0
|
3.0
|
3.0
|
1.0
|
|
447915
|
Open
|
|
0.0
|
[]
|
REGULAR
|
No
|
No
|
|
4.0
|
|
|
|
May 8th, 2021 06:54AM
|
May 8th, 2021 06:54AM
|
Viagogo
|
|
Travel & Leisure
|
|
private:viagogo
|
https://www.glassdoor.com?employer_id=447915
|
Apr 5th, 2021 12:00AM
|
Open
|
Open
|
Viagogo
|
Customer Facing
|
|
|
Poor communication, but generally ok
|
|
Most team leads would try to help.
|
Upper management weren't great for communicating or listening to concerns
|
|
|
|
|
|
|
0.0
|
3.0
|
4.0
|
3.0
|
3.0
|
4.0
|
3.0
|
|
447915
|
Open
|
|
0.0
|
[]
|
REGULAR
|
No
|
No
|
|
2.0
|
|
|
|
May 8th, 2021 06:54AM
|
May 8th, 2021 06:54AM
|
Viagogo
|
|
Travel & Leisure
|
|
private:viagogo
|
https://www.glassdoor.com?employer_id=447915
|
Apr 3rd, 2021 12:00AM
|
Open
|
Open
|
Viagogo
|
Customer Service Representative
|
Limerick, Limerick, Limerick
|
|
Not great place to work
|
|
Opportunities to get experience and learn
|
Lack of management skills, big workload
|
-1.0
|
NEGATIVE
|
0.0
|
NEUTRAL
|
|
|
0.0
|
3.0
|
1.0
|
1.0
|
4.0
|
3.0
|
1.0
|
|
447915
|
Open
|
It needs to improve
|
0.0
|
[]
|
REGULAR
|
No
|
No
|
|
2.0
|
|
|
|
May 8th, 2021 06:54AM
|
May 8th, 2021 06:54AM
|
Viagogo
|
|
Travel & Leisure
|
|
private:viagogo
|
https://www.glassdoor.com?employer_id=447915
|
Mar 24th, 2021 12:00AM
|
Open
|
Open
|
Viagogo
|
Customer Service Representative
|
|
|
Good job for the start. Good money
|
|
Good money and good people
|
Difficult customers and too many rules
|
|
|
|
|
|
|
0.0
|
4.0
|
3.0
|
3.0
|
4.0
|
3.0
|
3.0
|
|
447915
|
Open
|
|
0.0
|
[]
|
REGULAR
|
No
|
No
|
|
0.0
|
|
|
|
May 8th, 2021 06:54AM
|
May 8th, 2021 06:54AM
|
Viagogo
|
|
Travel & Leisure
|
|
private:viagogo
|
https://www.glassdoor.com?employer_id=447915
|
Mar 18th, 2021 12:00AM
|
Open
|
Open
|
Viagogo
|
Customer Service Associate
|
Limerick, Limerick, Limerick
|
|
Simple
|
|
Straight forward role dealing with customer service issues
|
A very quiet office enviornment
|
1.0
|
POSITIVE
|
1.0
|
POSITIVE
|
1.0
|
APPROVE
|
0.0
|
5.0
|
4.0
|
4.0
|
5.0
|
4.0
|
5.0
|
|
447915
|
Open
|
None
|
0.0
|
[]
|
REGULAR
|
No
|
No
|
|
2.0
|
|
|
|
May 8th, 2021 06:54AM
|
May 8th, 2021 06:54AM
|
Viagogo
|
|
Travel & Leisure
|
|
private:viagogo
|
https://www.glassdoor.com?employer_id=447915
|
Mar 17th, 2021 12:00AM
|
Open
|
Open
|
Viagogo
|
Team Lead
|
Limerick, Limerick, Limerick
|
|
It's actually a nice workplace.
|
|
Tons of opportunies to learn new thing, multicultural environment
|
Lack of transparency, raise should be systemized.
|
1.0
|
POSITIVE
|
0.0
|
NEUTRAL
|
1.0
|
APPROVE
|
0.0
|
4.0
|
5.0
|
3.0
|
4.0
|
3.0
|
4.0
|
|
447915
|
Open
|
|
0.0
|
[]
|
REGULAR
|
No
|
No
|
|
2.0
|
|
|
|
May 8th, 2021 06:54AM
|
May 8th, 2021 06:54AM
|
Viagogo
|
|
Travel & Leisure
|
|
private:viagogo
|
https://www.glassdoor.com?employer_id=447915
|
Mar 13th, 2021 12:00AM
|
Open
|
Open
|
Viagogo
|
Human Resources Administrator
|
|
|
Average
|
|
Good canteen with free tea and coffee
|
Micromanagers
No promotion opportunities
Bonuses not given to well deserved employees
|
|
|
|
|
|
|
1.0
|
2.0
|
0.0
|
0.0
|
0.0
|
0.0
|
0.0
|
|
447915
|
Open
|
|
0.0
|
[]
|
REGULAR
|
No
|
No
|
|
0.0
|
|
|
|
May 8th, 2021 06:54AM
|
May 8th, 2021 06:54AM
|
Viagogo
|
|
Travel & Leisure
|
|
private:viagogo
|
https://www.glassdoor.com?employer_id=447915
|
Mar 6th, 2021 12:00AM
|
Open
|
Open
|
Viagogo
|
Seller Support
|
|
|
Nice Summer Job
|
|
Good Wage
Friendly Work Environment
Adequate training provided
|
Difficult to not take bad phone calls personally
|
|
|
|
|
|
|
0.0
|
4.0
|
0.0
|
0.0
|
0.0
|
0.0
|
0.0
|
|
447915
|
Open
|
|
0.0
|
[]
|
REGULAR
|
No
|
No
|
|
1.0
|
|
|
|
May 8th, 2021 06:54AM
|
May 8th, 2021 06:54AM
|
Viagogo
|
|
Travel & Leisure
|
|
private:viagogo
|
https://www.glassdoor.com?employer_id=447915
|
Mar 4th, 2021 12:00AM
|
Open
|
Open
|
Viagogo
|
|
|
|
Good Job Overall, With Some Negatives
|
|
Many people at viagogo are very smart, motivated, good at what they do, and willing to teach you things. If you are willing to work you can learn a lot and really level up your career. You can quickly gain ownership of products and processes if you work for it. The company has treated its employees well through the pandemic, prioritizing safety above all else. The work is interesting and challenging, especially now that StubHub integration is ongoing. Some bosses will go above and beyond to make your experience great; I was lucky enough to have such a boss. I was happy with compensation.
|
I’ve noticed an improvement in companywide communication, but it could still be better. In fact many of the issues that caused me to leave could potentially have been resolved with more open and honest communication. The company has yet to release a post-COVID remote work policy, and I’m told not to expect remote work continuing. Many policies are not set in stone, so if you are willing to ask for stuff you may get it, but if you are shy you will miss out. Some managers are a lot better than others so experience can vary widely based on your team.
|
1.0
|
POSITIVE
|
1.0
|
POSITIVE
|
1.0
|
APPROVE
|
0.0
|
4.0
|
5.0
|
3.0
|
5.0
|
4.0
|
5.0
|
|
447915
|
Open
|
Create a permanent remote work policy ASAP. Your employees have done a great job working from home for a year and this will help with retention and will let employees better plan for their future. Continue improving communications, especially around medium-long term goals for the company.
|
0.0
|
[]
|
REGULAR
|
No
|
No
|
|
2.0
|
|
|
|
May 8th, 2021 06:54AM
|
May 8th, 2021 06:54AM
|
Viagogo
|
|
Travel & Leisure
|