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private:worktrucksolutions
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worktrucksolutions.applytojob.com
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worktrucksolutions.applytojob.com
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Apr 10th, 2022 12:00AM
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Customer Success Manager
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Open
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Chico
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CA
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USA
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Customer Success Manager - Work Truck Solutions Work Truck Solutions' culture combines strong leadership, collaboration, and fun, with incredible growth opportunities for our employees in a fast-paced work environment providing employee engagement, recognition, and development. Our software company is committed to innovation in the rapidly changing commercial vehicle market space. Our vision and culture allow employees to be recognized as thought leaders and thrive in their careers. In addition to the job responsibilities and requirements, the following values are essential to be a successful member of our team:Curiosity: you seek knowledge, ask questions, and look for answers; you’re proactive and engagedPerseverance: you hit a snag; you know this is your moment to figure things out and to shineInnovation: you want to make things better, solve the puzzle, create something newFlexibility: there’s a new opportunity; you’re ready to flip the script, grow and adaptWe are looking for a remote Customer Success Manager to join our Team to support our Customers in the Automotive industry. You will join a dedicated team with a strong belief in following processes dedicated to enhancing the Customer experience and promoting our value. The right candidate will be Customer Service orientated and contribute to building a strong team environment.Job Responsibilities:Proactively contact dealers via phone and email, at regular intervals (based on Department set requirements for the specific package level) to reinforce business relationships, discuss issues and promote the overall value proposition and how it relates to their business.Respond to incoming software usage questions and concerns from customers in a timely manner by taking specific action and following up with other staff members if needed.Identify potential software usage problems at dealers, and then proactively contact the dealers to resolve the issues before they escalate.Coach dealers on how to use and set up options/features in the customizable software and additional paid services for specific business needs using various communication methods including email, telephone, and screen-sharing sessions.Educate dealers to utilize the Work Truck Solutions products and services in order to maximize dealer success and value received.Resolve customer inquiries through research, information gathering while documenting progress at a level others in the organization can follow along and support.Work cooperatively with the other teams that interact with customers, including proposing and documenting automation improvements that support dealers.Solicit customer referrals from assigned dealers.Escalate issues within WTS as soon as identified.Summarize a dealer status, background, challenges and opportunities using communication history and data in a prescribed format.Complete product course to achieve certificationParticipate in monthly mentoring meetingsDocument all dealer interactions in the CRM, including the necessary detail for others to understand context and calling out any action items or next stepsActively recruit dealer participation in product training and certification as well as attendance at periodic Work Truck Solutions webinarsRequirements:Capable of providing excellent customer service and support in a positive, professional, empathetic, and customer-focused mannerOral and written communication skills in a business environmentDemonstrated experience in managing multiple concurrent projects with varied prioritiesStrong problem resolution aptitudeThrives as a team player in a fast-paced, high-energy, change-oriented environmentAbility to document client feedback for business specificationsMust have at least an intermediate understanding of Microsoft Excel/Word/Google ApplicationsAssociate's/Bachelor’s degree OR equivalent experience preferredBenefitsMeaningful work on world-class and industry-changing productsMonday-Friday work weekExcellent medical, dental, 401k, and life insuranceEmployee options on voluntary vision, LTD, and FSA coveragePaid Time Off (PTO) and paid holidaysFlexible scheduleA great culture Opportunity for next-level advancement in a fast-growing company This position is remote; Work Truck Solutions is a completely remote workforce
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Apr 10th, 2022 12:29AM
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Apr 10th, 2022 12:29AM
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Work Truck Solutions
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private:worktrucksolutions
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worktrucksolutions.applytojob.com
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worktrucksolutions.applytojob.com
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Apr 6th, 2022 12:00AM
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Social Media Marketing Specialist
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Open
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Chico
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CA
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USA
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Work Truck Solutions' culture combines strong leadership, collaboration, and fun, with incredible growth opportunities for our employees in a fast-paced work environment providing employee engagement, recognition, and development. Our software company is committed to innovation in the rapidly changing commercial vehicle market space. Our vision and culture allow employees to be recognized as thought leaders and thrive in their careers. In addition to the job responsibilities and requirements, the following values are essential to be a successful member of our team:Curiosity: you seek knowledge, ask questions, and look for answers; you’re proactive and engagedPerseverance: you hit a snag; you know this is your moment to figure things out and to shineInnovation: you want to make things better, solve the puzzle, create something newFlexibility: there’s a new opportunity; you’re ready to flip the script, grow and adaptWe are looking for a Social Media Marketing Specialist. Our ideal candidate will be an internet-savvy, collaborative, and proactive team member who can create, plan and manage campaigns on behalf of auto dealers.Responsibilities:Successfully onboard dealerships onto Facebook Ads from beginning to end, including, but not limited to, ad account creation, Facebook page linking, billing, and campaign creation and scheduling.Organize and build well-structured campaigns, ad sets, and ads.Analyze campaign performance to determine effectiveness, record qualitative and quantitative data of each campaign, and create plans of action for campaign revisions.Proactively communicate with customers via email and on the phone/in video meetings to determine needs (i.e., budget, timelines, vehicles/body types to advertise, copy, etc.).Must be able to both listen to customer needs/concerns and make recommendations.Provide monthly reports of summarized campaign results, trends, and insights to dealership contacts.Take ownership of delivering the service/product to customers. You see obstacles as opportunities and don’t give up until resolution is achieved. Qualifications:Highly proficient and experienced with Facebook ads.Knowledge of Microsoft Office Suite, Google Docs, and Google marketing toolsTechnical aptitude for learning new tools, software, and platforms as needed.Communication skills and literacy for e-mail, phone, and workplace discussions.Diligent with follow-up and outreach (both external and internal) to ensure proper execution of service.Problem-solving and analytical skills.Preferences:Experience with Facebook Ads and Google Analytics, along with performance tracking.Agency marketing experience is a plus.Advanced working knowledge of Excel/Google Sheets.BenefitsMeaningful work on world-class and industry-changing productsMonday-Friday work weekExcellent medical, dental, 401k and life insuranceEmployee options on voluntary vision, LTD and FSA coveragePaid Time Off (PTO) and paid holidaysFlexible scheduleA great culture Opportunity for next-level advancement in a fast-growing company This position is remote; Work Truck Solutions is a completely remote workforce
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Apr 6th, 2022 02:36PM
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Apr 6th, 2022 02:36PM
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Work Truck Solutions
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private:worktrucksolutions
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worktrucksolutions.applytojob.com
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worktrucksolutions.applytojob.com
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Apr 23rd, 2022 12:00AM
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Communications Specialist
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Open
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Chico
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CA
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USA
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Work Truck Solutions' culture combines strong leadership, collaboration, and fun, with incredible growth opportunities for our employees in a fast-paced work environment providing employee engagement, recognition, and development. Our software company is committed to innovation in the rapidly changing commercial vehicle market space. Our vision and culture allow employees to be recognized as thought leaders and thrive in their careers. In addition to the job responsibilities and requirements, the following are essential to be a successful member of our team: Curiosity: you seek knowledge, ask questions, and look for answers; you’re proactive and engagedPerseverance: you hit a delay; you know this is your moment to figure things out and to shineInnovation: you want to make things better, solve the puzzle, create something newFlexibility: there’s a new opportunity; you’re ready to flip the script, grow and adaptAs a Communications Specialist, you will be focused on B2B messaging centered around the commercial vehicle industry and the emerging technologies that support it. On any given day, you might be tapped to create/edit/update a case study, white paper, webpage, email, marketing flier, press release, or copy for web forms. You’ll also put your grasp of SEO/targeting/influencing, as well as design and research techniques, to use. You’re a rare breed who welcomes creative challenges, yet you have an eye for details. You know how to balance the need for accuracy while still hitting deadlines. And above all else, you want to positively impact the business, all while enjoying your teammates and the role you fulfill. Responsibilities:Write long and short-form content.Write targeted digital content designed to achieve marketing campaign goals.Understand the phases of the customer journey and create targeted messaging for upper-, middle-, and lower-funnel audiences.Work closely with team members on a variety of marketing projects.Ensure that web content is search engine optimized. Conduct keyword research, perform internal linking, write optimized meta titles/descriptions, etc.Identify content gaps and make recommendations for new projects.Support the business by drafting, reviewing, and editing copy for emails, direct mail pieces, digital ads, and other marketing collateral.Clearly understand our brand voice and review content to ensure consistency with our writing standards.Evaluate internal/external input and feedback and make revisions when appropriate.Recommend/create graphical elements to support marketing pieces.Provide backup for social and email marketing services. Creative mindset (both written and design) with an ability to deliver a vision with impact.Qualifications:Experience writing for the automotive space is a plus.Advanced knowledge of SEO and research techniques.Experienced with content management software and project management software.Attention to detail (it’s in your nature to proof everything and seeing typos on the loose makes you cringe).The ability to work with professionals both in and outside of the web content space as a diplomatic communicator.This position would normally work out of our Chico, CA office, Monday through Friday; however, the company has been working fully remote since March 2020. Although you will be working remotely for the foreseeable future, the company hopes to eventually provide periodic opportunities for you to meet face to face with your manager or co-workers.
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Apr 22nd, 2022 08:25PM
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Apr 22nd, 2022 08:25PM
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Work Truck Solutions
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private:worktrucksolutions
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worktrucksolutions.applytojob.com
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worktrucksolutions.applytojob.com
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Apr 24th, 2022 12:00AM
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Partner Success Manager
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Open
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Chico
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CA
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USA
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Work Truck Solutions' culture combines strong leadership, collaboration, and fun, with incredible growth opportunities for our employees in a fast-paced work environment providing employee engagement, recognition, and development. Our software company is committed to innovation in the rapidly changing commercial vehicle market space. Our vision and culture allow employees to be recognized as thought leaders and thrive in their careers.In addition to the job responsibilities and requirements, the following values are essential to be a successful member of our team:Curiosity: you seek knowledge, ask questions, and look for answers; you’re proactive and engagedPerseverance: you hit a snag; you know this is your moment to figure things out and to shineInnovation: you want to make things better, solve the puzzle, create something newFlexibility: there’s a new opportunity; you’re ready to flip the script, grow and adaptWork Truck Solutions is looking for a remote Customer Success Manager (Partner Solutions) to support the partners we collaborate with to bring an industry-leading platform and solutions to market. You will join a dedicated team with a strong belief in following processes dedicated to enhancing the customer experience and promoting our value. The right candidate will be someone that discovers solutions and opportunities that add value to the relationships we have built with our partners in the automotive space and pursues a greater value for both parties.DutiesProactively contact assigned partners via phone and email, at regular intervals to reinforce business relationships, discuss issues and promote the overall value proposition and how it relates to their business. Record all such contacts and any action items/follow-up in the CRM.Document success criteria and targets in conjunction with the sales team and the customer as well as business strategies specific to the partner to accomplish those goals. Report progress to both the customer and the company.Identify issues that may negatively affect partners (software, reporting, process for example), and then proactively address or escalate within the company as required.Coach partners on how to use the platform as it pertains to them to ensure that they're educated in the overall value of the partnership and services offered.Resolve customer inquiries through research, information gathering while documenting progress at a level others in the organization can follow along and support.Work cooperatively with the other teams that interact with partners, including proposing and documenting improvements that will better support our partners. These may be reporting, communication, process, or product-related, for example.Solicit additional partner referrals from current partners.Escalate issues within the company as soon as identified.Maintain current, summarized partner status, background, challenges, and opportunities using communication history and data in a prescribed format.Ability to have in-depth conversations with Partners as it relates to their agreements, invoices (if applicable) and be able to advise on restructuring their costs if applicable.Ability to contribute at the highest level during the process of renegotiating a Partner proposal that will involve the sales team and possibly the company and partner leadership.Occasional travel to Events, Dealer Group meetings, regional Truck Club sessions, and specific in-person Partner meetings may be required.Project Management for onboarding or other projects at a Partner level.Strong advisory presence in the Customer Success Department and within the Company.Continually assess culture at assigned Partners to maximize our relationships and to optimize our strategic advantage above competitors.Provide input to the requirements for the development of specific Partner level reporting methodologies and formats that present the overall ROI.Continually contribute and assist the Sales Group where required to maintain and grow revenue with Partners.Contribute and work with our Marketing Department to leverage your experience with Partners in a way that assists them with campaigns.Work very closely with the Manager for Customer Success in building processes around this function and how to further enhance the overall account manager services being offered to partners.Ability to have in-depth conversations with Partners as it relates to their agreements and invoices aligned with the Company value proposition as applied to the specific partner needs. For example, understand what a partner is paying as well as any discounts included and be able to describe the value received for the package or products utilized as well as the additional value available from additional services or upgrades. Provide input internally if there are agreement-related changes that may be beneficial.Ability to contribute at the highest level during the process of renegotiating a Partner proposal that will involve the sales team and possibly Company and Partner leadership.RequirementsCapable of providing excellent customer service and support in a positive,professional, empathetic, and customer-focused mannerComfortable engaging at the highest levels of any organizationStrong oral and written communication skills in a business environmentDemonstrated experience in managing multiple concurrent projects with variedprioritiesStrong problem resolution aptitudeThrives as a team player in a fast-paced, high-energy, change-orientedenvironmentAbility to document client feedback for business specificationsExperienced user of Microsoft Excel/Word/Google ApplicationsBenefitsMeaningful work on world-class and industry-changing productsMonday-Friday work weekExcellent medical, dental, 401k and life insuranceEmployee options on voluntary vision, LTD and FSA coveragePaid Time Off (PTO) and paid holidaysFlexible scheduleA great culture Opportunity for next-level advancement in a fast-growing companyThis position is remote; Work Truck Solutions is a completely remote workforce
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Apr 24th, 2022 01:44AM
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Apr 24th, 2022 01:44AM
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Work Truck Solutions
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private:worktrucksolutions
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worktrucksolutions.applytojob.com
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worktrucksolutions.applytojob.com
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May 6th, 2022 12:00AM
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Communications Specialist
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Open
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Chico
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CA
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USA
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Work Truck Solutions' culture combines strong leadership, collaboration, and fun, with incredible growth opportunities for our employees in a fast-paced work environment providing employee engagement, recognition, and development. Our software company is committed to innovation in the rapidly changing commercial vehicle market space. Our vision and culture allow employees to be recognized as thought leaders and thrive in their careers. In addition to the job responsibilities and requirements, the following are essential to be a successful member of our team: Curiosity: you seek knowledge, ask questions, and look for answers; you’re proactive and engagedPerseverance: you hit a delay; you know this is your moment to figure things out and to shineInnovation: you want to make things better, solve the puzzle, create something newFlexibility: there’s a new opportunity; you’re ready to flip the script, grow and adaptAs a Communications Specialist, you will be focused on B2B messaging centered around the commercial vehicle industry and the emerging technologies that support it. On any given day, you might be tapped to create/edit/update a case study, white paper, webpage, email, marketing flier, press release, or copy for web forms. You’ll also put your grasp of SEO/targeting/influencing, as well as design and research techniques, to use. You’re a rare breed who welcomes creative challenges, yet you have an eye for details. You know how to balance the need for accuracy while still hitting deadlines. And above all else, you want to positively impact the business, all while enjoying your teammates and the role you fulfill. Responsibilities:Write long and short-form content.Write targeted digital content designed to achieve marketing campaign goals.Understand the phases of the customer journey and create targeted messaging for upper-, middle-, and lower-funnel audiences.Work closely with team members on a variety of marketing projects.Ensure that web content is search engine optimized. Conduct keyword research, perform internal linking, write optimized meta titles/descriptions, etc.Identify content gaps and make recommendations for new projects.Support the business by drafting, reviewing, and editing copy for emails, direct mail pieces, digital ads, and other marketing collateral.Clearly understand our brand voice and review content to ensure consistency with our writing standards.Evaluate internal/external input and feedback and make revisions when appropriate.Recommend/create graphical elements to support marketing pieces.Provide backup for social and email marketing services. Creative mindset (both written and design) with an ability to deliver a vision with impact.Qualifications:Experience writing for the automotive space is a plus.Advanced knowledge of SEO and research techniques.Experienced with content management software and project management software.Attention to detail (it’s in your nature to proof everything and seeing typos on the loose makes you cringe).The ability to work with professionals both in and outside of the web content space as a diplomatic communicator.This position would normally work out of our Chico, CA office, Monday through Friday; however, the company has been working fully remote since March 2020. Although you will be working remotely for the foreseeable future, the company hopes to eventually provide periodic opportunities for you to meet face to face with your manager or co-workers.
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May 6th, 2022 09:25AM
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May 6th, 2022 09:25AM
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Work Truck Solutions
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private:worktrucksolutions
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worktrucksolutions.applytojob.com
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worktrucksolutions.applytojob.com
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Apr 6th, 2022 12:00AM
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Customer Success Manager
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Open
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Chico
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CA
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USA
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Customer Success Manager - Work Truck Solutions Work Truck Solutions' culture combines strong leadership, collaboration, and fun, with incredible growth opportunities for our employees in a fast-paced work environment providing employee engagement, recognition, and development. Our software company is committed to innovation in the rapidly changing commercial vehicle market space. Our vision and culture allow employees to be recognized as thought leaders and thrive in their careers. In addition to the job responsibilities and requirements, the following values are essential to be a successful member of our team:Curiosity: you seek knowledge, ask questions, and look for answers; you’re proactive and engagedPerseverance: you hit a snag; you know this is your moment to figure things out and to shineInnovation: you want to make things better, solve the puzzle, create something newFlexibility: there’s a new opportunity; you’re ready to flip the script, grow and adaptWe are looking for a remote Customer Success Manager to join our Team to support our Customers in the Automotive industry. You will join a dedicated team with a strong belief in following processes dedicated to enhancing the Customer experience and promoting our value. The right candidate will be Customer Service orientated and contribute to building a strong team environment.Job Responsibilities:Proactively contact dealers via phone and email, at regular intervals (based on Department set requirements for the specific package level) to reinforce business relationships, discuss issues and promote the overall value proposition and how it relates to their business.Respond to incoming software usage questions and concerns from customers in a timely manner by taking specific action and following up with other staff members if needed.Identify potential software usage problems at dealers, and then proactively contact the dealers to resolve the issues before they escalate.Coach dealers on how to use and set up options/features in the customizable software and additional paid services for specific business needs using various communication methods including email, telephone, and screen-sharing sessions.Educate dealers to utilize the Work Truck Solutions products and services in order to maximize dealer success and value received.Resolve customer inquiries through research, information gathering while documenting progress at a level others in the organization can follow along and support.Work cooperatively with the other teams that interact with customers, including proposing and documenting automation improvements that support dealers.Solicit customer referrals from assigned dealers.Escalate issues within WTS as soon as identified.Summarize a dealer status, background, challenges and opportunities using communication history and data in a prescribed format.Complete product course to achieve certificationParticipate in monthly mentoring meetingsDocument all dealer interactions in the CRM, including the necessary detail for others to understand context and calling out any action items or next stepsActively recruit dealer participation in product training and certification as well as attendance at periodic Work Truck Solutions webinarsRequirements:Capable of providing excellent customer service and support in a positive, professional, empathetic, and customer-focused mannerOral and written communication skills in a business environmentDemonstrated experience in managing multiple concurrent projects with varied prioritiesStrong problem resolution aptitudeThrives as a team player in a fast-paced, high-energy, change-oriented environmentAbility to document client feedback for business specificationsMust have at least an intermediate understanding of Microsoft Excel/Word/Google ApplicationsAssociate's/Bachelor’s degree OR equivalent experience preferredBenefitsMeaningful work on world-class and industry-changing productsMonday-Friday work weekExcellent medical, dental, 401k, and life insuranceEmployee options on voluntary vision, LTD, and FSA coveragePaid Time Off (PTO) and paid holidaysFlexible scheduleA great culture Opportunity for next-level advancement in a fast-growing company This position is remote; Work Truck Solutions is a completely remote workforce
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Apr 6th, 2022 02:36PM
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Apr 6th, 2022 02:36PM
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Work Truck Solutions
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private:worktrucksolutions
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worktrucksolutions.applytojob.com
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worktrucksolutions.applytojob.com
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May 5th, 2022 12:00AM
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Partner Success Manager
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Open
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Chico
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CA
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USA
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Work Truck Solutions' culture combines strong leadership, collaboration, and fun, with incredible growth opportunities for our employees in a fast-paced work environment providing employee engagement, recognition, and development. Our software company is committed to innovation in the rapidly changing commercial vehicle market space. Our vision and culture allow employees to be recognized as thought leaders and thrive in their careers.In addition to the job responsibilities and requirements, the following values are essential to be a successful member of our team:Curiosity: you seek knowledge, ask questions, and look for answers; you’re proactive and engagedPerseverance: you hit a snag; you know this is your moment to figure things out and to shineInnovation: you want to make things better, solve the puzzle, create something newFlexibility: there’s a new opportunity; you’re ready to flip the script, grow and adaptWork Truck Solutions is looking for a remote Customer Success Manager (Partner Solutions) to support the partners we collaborate with to bring an industry-leading platform and solutions to market. You will join a dedicated team with a strong belief in following processes dedicated to enhancing the customer experience and promoting our value. The right candidate will be someone that discovers solutions and opportunities that add value to the relationships we have built with our partners in the automotive space and pursues a greater value for both parties.DutiesProactively contact assigned partners via phone and email, at regular intervals to reinforce business relationships, discuss issues and promote the overall value proposition and how it relates to their business. Record all such contacts and any action items/follow-up in the CRM.Document success criteria and targets in conjunction with the sales team and the customer as well as business strategies specific to the partner to accomplish those goals. Report progress to both the customer and the company.Identify issues that may negatively affect partners (software, reporting, process for example), and then proactively address or escalate within the company as required.Coach partners on how to use the platform as it pertains to them to ensure that they're educated in the overall value of the partnership and services offered.Resolve customer inquiries through research, information gathering while documenting progress at a level others in the organization can follow along and support.Work cooperatively with the other teams that interact with partners, including proposing and documenting improvements that will better support our partners. These may be reporting, communication, process, or product-related, for example.Solicit additional partner referrals from current partners.Escalate issues within the company as soon as identified.Maintain current, summarized partner status, background, challenges, and opportunities using communication history and data in a prescribed format.Ability to have in-depth conversations with Partners as it relates to their agreements, invoices (if applicable) and be able to advise on restructuring their costs if applicable.Ability to contribute at the highest level during the process of renegotiating a Partner proposal that will involve the sales team and possibly the company and partner leadership.Occasional travel to Events, Dealer Group meetings, regional Truck Club sessions, and specific in-person Partner meetings may be required.Project Management for onboarding or other projects at a Partner level.Strong advisory presence in the Customer Success Department and within the Company.Continually assess culture at assigned Partners to maximize our relationships and to optimize our strategic advantage above competitors.Provide input to the requirements for the development of specific Partner level reporting methodologies and formats that present the overall ROI.Continually contribute and assist the Sales Group where required to maintain and grow revenue with Partners.Contribute and work with our Marketing Department to leverage your experience with Partners in a way that assists them with campaigns.Work very closely with the Manager for Customer Success in building processes around this function and how to further enhance the overall account manager services being offered to partners.Ability to have in-depth conversations with Partners as it relates to their agreements and invoices aligned with the Company value proposition as applied to the specific partner needs. For example, understand what a partner is paying as well as any discounts included and be able to describe the value received for the package or products utilized as well as the additional value available from additional services or upgrades. Provide input internally if there are agreement-related changes that may be beneficial.Ability to contribute at the highest level during the process of renegotiating a Partner proposal that will involve the sales team and possibly Company and Partner leadership.RequirementsCapable of providing excellent customer service and support in a positive, professional, empathetic, and customer-focused mannerComfortable engaging at the highest levels of any organizationStrong oral and written communication skills in a business environmentDemonstrated experience in managing multiple concurrent projects with varied prioritiesStrong problem resolution aptitudeThrives as a team player in a fast-paced, high-energy, change-oriented environmentAbility to document client feedback for business specificationsExperienced user of Microsoft Excel/Word/Google ApplicationsBenefitsMeaningful work on world-class and industry-changing productsMonday-Friday work weekExcellent medical, dental, 401k and life insuranceEmployee options on voluntary vision, LTD and FSA coveragePaid Time Off (PTO) and paid holidaysFlexible scheduleA great culture Opportunity for next-level advancement in a fast-growing companyThis position is remote; Work Truck Solutions is a completely remote workforce
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May 5th, 2022 05:08AM
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May 5th, 2022 05:08AM
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Work Truck Solutions
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private:worktrucksolutions
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worktrucksolutions.applytojob.com
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worktrucksolutions.applytojob.com
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Apr 10th, 2022 12:00AM
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Communications Specialist
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Open
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Chico
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CA
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USA
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Work Truck Solutions' culture combines strong leadership, collaboration, and fun, with incredible growth opportunities for our employees in a fast-paced work environment providing employee engagement, recognition, and development. Our software company is committed to innovation in the rapidly changing commercial vehicle market space. Our vision and culture allow employees to be recognized as thought leaders and thrive in their careers. In addition to the job responsibilities and requirements, the following are essential to be a successful member of our team: Curiosity: you seek knowledge, ask questions, and look for answers; you’re proactive and engagedPerseverance: you hit a delay; you know this is your moment to figure things out and to shineInnovation: you want to make things better, solve the puzzle, create something newFlexibility: there’s a new opportunity; you’re ready to flip the script, grow and adaptAs a Communications Specialist, you will be focused on B2B messaging centered around the commercial vehicle industry and the emerging technologies that support it. On any given day, you might be tapped to create/edit/update a case study, white paper, webpage, email, marketing flier, press release, or copy for web forms. You’ll also put your grasp of SEO/targeting/influencing, as well as design and research techniques, to use. You’re a rare breed who welcomes creative challenges, yet you have an eye for details. You know how to balance the need for accuracy while still hitting deadlines. And above all else, you want to positively impact the business, all while enjoying your teammates and the role you fulfill. Responsibilities:Write long and short-form content.Write targeted digital content designed to achieve marketing campaign goals.Understand the phases of the customer journey and create targeted messaging for upper-, middle-, and lower-funnel audiences.Work closely with team members on a variety of marketing projects.Ensure that web content is search engine optimized. Conduct keyword research, perform internal linking, write optimized meta titles/descriptions, etc.Identify content gaps and make recommendations for new projects.Support the business by drafting, reviewing, and editing copy for emails, direct mail pieces, digital ads, and other marketing collateral.Clearly understand our brand voice and review content to ensure consistency with our writing standards.Evaluate internal/external input and feedback and make revisions when appropriate.Recommend/create graphical elements to support marketing pieces.Provide backup for social and email marketing services. Creative mindset (both written and design) with an ability to deliver a vision with impact.Qualifications:Experience writing for the automotive space is a plus.Advanced knowledge of SEO and research techniques.Experienced with content management software and project management software.Attention to detail (it’s in your nature to proof everything and seeing typos on the loose makes you cringe).The ability to work with professionals both in and outside of the web content space as a diplomatic communicator.This position would normally work out of our Chico, CA office, Monday through Friday; however, the company has been working fully remote since March 2020. Although you will be working remotely for the foreseeable future, the company hopes to eventually provide periodic opportunities for you to meet face to face with your manager or co-workers.
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Apr 10th, 2022 12:29AM
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Apr 10th, 2022 12:29AM
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Work Truck Solutions
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private:worktrucksolutions
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worktrucksolutions.applytojob.com
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worktrucksolutions.applytojob.com
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Apr 23rd, 2022 12:00AM
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Partner Success Manager
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Open
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Chico
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CA
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USA
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Work Truck Solutions' culture combines strong leadership, collaboration, and fun, with incredible growth opportunities for our employees in a fast-paced work environment providing employee engagement, recognition, and development. Our software company is committed to innovation in the rapidly changing commercial vehicle market space. Our vision and culture allow employees to be recognized as thought leaders and thrive in their careers.In addition to the job responsibilities and requirements, the following values are essential to be a successful member of our team:Curiosity: you seek knowledge, ask questions, and look for answers; you’re proactive and engagedPerseverance: you hit a snag; you know this is your moment to figure things out and to shineInnovation: you want to make things better, solve the puzzle, create something newFlexibility: there’s a new opportunity; you’re ready to flip the script, grow and adaptWork Truck Solutions is looking for a remote Customer Success Manager (Partner Solutions) to support the partners we collaborate with to bring an industry-leading platform and solutions to market. You will join a dedicated team with a strong belief in following processes dedicated to enhancing the customer experience and promoting our value. The right candidate will be someone that discovers solutions and opportunities that add value to the relationships we have built with our partners in the automotive space and pursues a greater value for both parties.DutiesProactively contact assigned partners via phone and email, at regular intervals to reinforce business relationships, discuss issues and promote the overall value proposition and how it relates to their business. Record all such contacts and any action items/follow-up in the CRM.Document success criteria and targets in conjunction with the sales team and the customer as well as business strategies specific to the partner to accomplish those goals. Report progress to both the customer and the company.Identify issues that may negatively affect partners (software, reporting, process for example), and then proactively address or escalate within the company as required.Coach partners on how to use the platform as it pertains to them to ensure that they're educated in the overall value of the partnership and services offered.Resolve customer inquiries through research, information gathering while documenting progress at a level others in the organization can follow along and support.Work cooperatively with the other teams that interact with partners, including proposing and documenting improvements that will better support our partners. These may be reporting, communication, process, or product-related, for example.Solicit additional partner referrals from current partners.Escalate issues within the company as soon as identified.Maintain current, summarized partner status, background, challenges, and opportunities using communication history and data in a prescribed format.Ability to have in-depth conversations with Partners as it relates to their agreements, invoices (if applicable) and be able to advise on restructuring their costs if applicable.Ability to contribute at the highest level during the process of renegotiating a Partner proposal that will involve the sales team and possibly the company and partner leadership.Occasional travel to Events, Dealer Group meetings, regional Truck Club sessions, and specific in-person Partner meetings may be required.Project Management for onboarding or other projects at a Partner level.Strong advisory presence in the Customer Success Department and within the Company.Continually assess culture at assigned Partners to maximize our relationships and to optimize our strategic advantage above competitors.Provide input to the requirements for the development of specific Partner level reporting methodologies and formats that present the overall ROI.Continually contribute and assist the Sales Group where required to maintain and grow revenue with Partners.Contribute and work with our Marketing Department to leverage your experience with Partners in a way that assists them with campaigns.Work very closely with the Manager for Customer Success in building processes around this function and how to further enhance the overall account manager services being offered to partners.Ability to have in-depth conversations with Partners as it relates to their agreements and invoices aligned with the Company value proposition as applied to the specific partner needs. For example, understand what a partner is paying as well as any discounts included and be able to describe the value received for the package or products utilized as well as the additional value available from additional services or upgrades. Provide input internally if there are agreement-related changes that may be beneficial.Ability to contribute at the highest level during the process of renegotiating a Partner proposal that will involve the sales team and possibly Company and Partner leadership.RequirementsCapable of providing excellent customer service and support in a positive,professional, empathetic, and customer-focused mannerComfortable engaging at the highest levels of any organizationStrong oral and written communication skills in a business environmentDemonstrated experience in managing multiple concurrent projects with variedprioritiesStrong problem resolution aptitudeThrives as a team player in a fast-paced, high-energy, change-orientedenvironmentAbility to document client feedback for business specificationsExperienced user of Microsoft Excel/Word/Google ApplicationsBenefitsMeaningful work on world-class and industry-changing productsMonday-Friday work weekExcellent medical, dental, 401k and life insuranceEmployee options on voluntary vision, LTD and FSA coveragePaid Time Off (PTO) and paid holidaysFlexible scheduleA great culture Opportunity for next-level advancement in a fast-growing companyThis position is remote; Work Truck Solutions is a completely remote workforce
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Apr 22nd, 2022 08:25PM
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Apr 22nd, 2022 08:25PM
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Work Truck Solutions
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private:worktrucksolutions
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worktrucksolutions.applytojob.com
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worktrucksolutions.applytojob.com
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Apr 25th, 2022 12:00AM
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Communications Specialist
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Open
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Chico
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CA
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USA
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Work Truck Solutions' culture combines strong leadership, collaboration, and fun, with incredible growth opportunities for our employees in a fast-paced work environment providing employee engagement, recognition, and development. Our software company is committed to innovation in the rapidly changing commercial vehicle market space. Our vision and culture allow employees to be recognized as thought leaders and thrive in their careers. In addition to the job responsibilities and requirements, the following are essential to be a successful member of our team: Curiosity: you seek knowledge, ask questions, and look for answers; you’re proactive and engagedPerseverance: you hit a delay; you know this is your moment to figure things out and to shineInnovation: you want to make things better, solve the puzzle, create something newFlexibility: there’s a new opportunity; you’re ready to flip the script, grow and adaptAs a Communications Specialist, you will be focused on B2B messaging centered around the commercial vehicle industry and the emerging technologies that support it. On any given day, you might be tapped to create/edit/update a case study, white paper, webpage, email, marketing flier, press release, or copy for web forms. You’ll also put your grasp of SEO/targeting/influencing, as well as design and research techniques, to use. You’re a rare breed who welcomes creative challenges, yet you have an eye for details. You know how to balance the need for accuracy while still hitting deadlines. And above all else, you want to positively impact the business, all while enjoying your teammates and the role you fulfill. Responsibilities:Write long and short-form content.Write targeted digital content designed to achieve marketing campaign goals.Understand the phases of the customer journey and create targeted messaging for upper-, middle-, and lower-funnel audiences.Work closely with team members on a variety of marketing projects.Ensure that web content is search engine optimized. Conduct keyword research, perform internal linking, write optimized meta titles/descriptions, etc.Identify content gaps and make recommendations for new projects.Support the business by drafting, reviewing, and editing copy for emails, direct mail pieces, digital ads, and other marketing collateral.Clearly understand our brand voice and review content to ensure consistency with our writing standards.Evaluate internal/external input and feedback and make revisions when appropriate.Recommend/create graphical elements to support marketing pieces.Provide backup for social and email marketing services. Creative mindset (both written and design) with an ability to deliver a vision with impact.Qualifications:Experience writing for the automotive space is a plus.Advanced knowledge of SEO and research techniques.Experienced with content management software and project management software.Attention to detail (it’s in your nature to proof everything and seeing typos on the loose makes you cringe).The ability to work with professionals both in and outside of the web content space as a diplomatic communicator.This position would normally work out of our Chico, CA office, Monday through Friday; however, the company has been working fully remote since March 2020. Although you will be working remotely for the foreseeable future, the company hopes to eventually provide periodic opportunities for you to meet face to face with your manager or co-workers.
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Apr 25th, 2022 04:11PM
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Apr 25th, 2022 04:11PM
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Work Truck Solutions
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