Indeed Profile Reviews

Track Xact TeleSolutions reviews on Indeed to uncover insights on employee sentiment

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Ticker Symbol Entity Name As Of Date Review Url Logo Company URL Company Author Title Author Location Author Country Summary Description PROs CONs Helpful Count Not Helpful Count Rating: Overall Rating: Work/Life Balance Rating: Culture & Values Rating: Career Opportunities Rating: Comp & Benefits Rating: Senior Management Date Added Date Updated Company Name Sector Industry
private:xacttelesolutions https://www.indeed.com/cmp/xact-telesolutions/reviews Nov 28th, 2019 12:00AM Open Open XAct TeleSolutions Operation Agent Maitland, FL USA Family friendly This is a wonderful company to work for, they try to be as flexible as possible. Environment is very relaxing , management there are very caring and helpful if there’s something you need or don’t understand as far as your job they make sure to provide you with the necessary tools and training to be better at your job. Cons: The pay could be better.. 0.0 0.0 5.0 0.0 0.0 0.0 0.0 0.0 Feb 3rd, 2021 02:34PM Mar 19th, 2021 08:29PM Xact TeleSolutions
private:xacttelesolutions https://www.indeed.com/cmp/xact-telesolutions/reviews Jun 23rd, 2019 12:00AM Open Open XAct TeleSolutions Customer Service Representative Unity, ME USA Inbound call center Fast paced inbound calling environment. Ability to learn multiple clients they service. Typically eight hour shifts with possible overtime as needed. 1.0 0.0 3.0 3.0 3.0 2.0 2.0 3.0 Feb 3rd, 2021 02:34PM Mar 20th, 2021 04:11PM Xact TeleSolutions
private:xacttelesolutions https://www.indeed.com/cmp/xact-telesolutions/reviews Jun 22nd, 2019 12:00AM Open Open XAct TeleSolutions CUSTOMER SERVICE Work at Home USA Work from home Work from home remotely For inbound and outbound calls Answering service for a lot of accounts and some dedicated accounts. Work weekends is mandatory and lack of coverage usually during the weekend Work from home, friendly people Lots of accounts and nons stop calls, other agents just handle one account and have more relax schedules Monday to Fridays 1.0 0.0 4.0 4.0 4.0 3.0 3.0 4.0 Feb 3rd, 2021 02:34PM Mar 20th, 2021 04:12PM Xact TeleSolutions
private:xacttelesolutions https://www.indeed.com/cmp/xact-telesolutions/reviews Apr 4th, 2019 12:00AM Open Open XAct TeleSolutions CSR - Customer Service Representative Orlando, FL USA Great workplace Great company to work for!! The trainer is just AMAZING, very knowledgeable, collected and selfless. Positive work environment where people feel valued and appreciated.I would recommend this company. Great looking building No cellphones in kitchen area 3.0 1.0 5.0 5.0 5.0 5.0 5.0 5.0 Feb 3rd, 2021 02:34PM Mar 19th, 2021 09:03PM Xact TeleSolutions
private:xacttelesolutions https://www.indeed.com/cmp/xact-telesolutions/reviews Aug 16th, 2018 12:00AM Open Open XAct TeleSolutions Customer Service, Phone Operator Unity, ME USA Xact This was a very good starting point when I moved to Maine. The clients varied which made it enjoyable. They varried from sales to getting information. 4.0 0.0 4.0 4.0 2.0 2.0 1.0 1.0 Feb 3rd, 2021 02:34PM Mar 20th, 2021 08:17PM Xact TeleSolutions
private:xacttelesolutions https://www.indeed.com/cmp/xact-telesolutions/reviews Mar 6th, 2018 12:00AM Open Open XAct TeleSolutions Team Member Unity, ME USA Phone Calls A typical day at work included setting up paper and pens for documentation, answering phone calls and completing tasks. I learned customer service and the ability to transfer tickets effectively. It was a very straight-forward and honest job. Very good about breaks, paid time off 3.0 2.0 3.0 3.0 3.0 3.0 3.0 3.0 Feb 3rd, 2021 02:34PM Mar 19th, 2021 09:59PM Xact TeleSolutions
private:xacttelesolutions https://www.indeed.com/cmp/xact-telesolutions/reviews Feb 1st, 2018 12:00AM Open Open XAct TeleSolutions Customer Service Phone Representative Laurel, MD USA Relaxed place to work. We really didn't know who was in charge as we were working remotely. There was no training and we were on our own. There was no compensation for any charges incurred for working remotely. 3.0 3.0 1.0 1.0 1.0 1.0 1.0 1.0 Feb 3rd, 2021 02:34PM Mar 20th, 2021 06:02PM Xact TeleSolutions
private:xacttelesolutions https://www.indeed.com/cmp/xact-telesolutions/reviews Jan 11th, 2018 12:00AM Open Open XAct TeleSolutions coustomer service rep Unity, ME USA call center worker I took calls on the call center line for 3 different campaigns that they had one for a hospital and was for a school and another one for home stuff. I liked the work I did but I did not like the hours and I couldn't get them to change my hours for me. 5.0 2.0 3.0 3.0 3.0 3.0 3.0 3.0 Feb 3rd, 2021 02:34PM Mar 20th, 2021 02:03PM Xact TeleSolutions
private:xacttelesolutions https://www.indeed.com/cmp/xact-telesolutions/reviews Jul 13th, 2017 12:00AM Open Open XAct TeleSolutions Customer Service Representative/Call Center Unity, ME USA Comfortable Work Enviornment The work environment is comfortable. Pace is well balanced, consideration on one call resolution is appreciated. Good place to work with consistent clients. 6.0 2.0 4.0 5.0 3.0 4.0 3.0 4.0 Feb 3rd, 2021 02:34PM Mar 20th, 2021 02:16PM Xact TeleSolutions
private:xacttelesolutions https://www.indeed.com/cmp/xact-telesolutions/reviews Jul 7th, 2017 12:00AM Open Open XAct TeleSolutions Call Center Operator Unity, ME USA Customer service XACT is a customer service company that is hired by other company's to be there customer service representatives. XACT was a good company to work for, however some of their accounts were a little suspect in their practices. 7.0 0.0 4.0 5.0 4.0 4.0 4.0 4.0 Feb 3rd, 2021 02:34PM Mar 20th, 2021 02:18PM Xact TeleSolutions

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