|
tsx:lspd
|
https://www.glassdoor.com?employer_id=648762
|
May 2nd, 2024 12:00AM
|
Open
|
Open
|
Lightspeed
|
|
|
|
Es war einmal und ist nicht mehr…
|
|
- Benefits
- Office events
- Gehalt
|
- Keine Konstanz im Management
- Unglaubwürdiges C-Level
- Teilweise Konzernähnliche Strukturen
- Viel Fluktuation
- Das "Lightspeed gefühl" gibt es nicht mehr
Das Management ist vollkommen unglaubwürdig und es wird ständig das C-Level bzw. obere Management ausgetauscht. Nahezu alle 6 Monate gibt es eine Veränderung und das bereits seit 3 Jahren.
Nach der ersten Entlassungswelle wird den Mitarbeitern versprochen dass es die letzte war und es nicht zur Philosophie des Unternehmens passt, anschließend wird der CEO entlassen und es folgt eine erneute Entlassungswelle. Leider ist diese Geschäftsführung bzw. das Board nicht fähig.
|
-1.0
|
NEGATIVE
|
-1.0
|
NEGATIVE
|
-1.0
|
DISAPPROVE
|
0.0
|
3.0
|
4.0
|
3.0
|
3.0
|
5.0
|
2.0
|
5.0
|
648762
|
Open
|
|
0.0
|
[]
|
REGULAR
|
No
|
No
|
|
6.0
|
Open
|
|
|
May 7th, 2024 11:11PM
|
May 7th, 2024 11:11PM
|
Lightspeed HQ
|
|
|
|
tsx:lspd
|
https://www.glassdoor.com?employer_id=648762
|
May 3rd, 2024 12:00AM
|
Open
|
Open
|
Lightspeed
|
Analyst
|
Montreal, QC
|
|
Things changed, and not for the better.
|
|
Tenured employees are great - they're the type of people Lightspeed originally went after. They share a vision.
Decent benefits.
|
The company grew way too fast and now everything feels beyond chaotic.
Overlapping products.
Bizarre management hires / leadership moves.
Lots of people are hired into roles where they don't understand the products and aren't trained on them.
Company culture evolved into 'let's make a fancy space to eat in'
Feels like odd uses of money to have baristas, catered lunches, etc while laying off 500+ people in just over a year.
Expected workloads continued to increase without supporting staff.
Higher level management feels like a carousel at this point.
Compensation increases are rare and when they do happen, they're at the bare minimum and are often in the form of RSUs which have proven, so far, to be completely useless.
|
-1.0
|
NEGATIVE
|
-1.0
|
NEGATIVE
|
-1.0
|
DISAPPROVE
|
0.0
|
3.0
|
2.0
|
2.0
|
2.0
|
3.0
|
2.0
|
3.0
|
648762
|
Open
|
Having laid-off employees referred to as 'alumni' by the company is extremely misleading and quite frankly, gross.
|
0.0
|
[]
|
REGULAR
|
No
|
No
|
|
6.0
|
Open
|
|
|
May 5th, 2024 09:48AM
|
May 5th, 2024 09:48AM
|
Lightspeed HQ
|
|
|
|
tsx:lspd
|
https://www.glassdoor.com?employer_id=648762
|
May 2nd, 2024 12:00AM
|
Open
|
Open
|
Lightspeed
|
Account Executive
|
Montreal, QC
|
|
Great product, amazing benefits, poor culture & profit obsessed
|
|
I absolutely love the office perks. The ability to get lunches, RRSP contributions and many other perks with health coverage is great.
|
Company is in their public profit era and they will squeeze every drop of energy, mental capacity and time from the employees while making more and more cuts, while expecting a lot more from you. Targets on a constant rise until we reached the point of it being out of your control.
|
-1.0
|
NEGATIVE
|
-1.0
|
NEGATIVE
|
0.0
|
NO_OPINION
|
0.0
|
2.0
|
1.0
|
1.0
|
3.0
|
3.0
|
2.0
|
5.0
|
648762
|
Open
|
It used to be about the people, but giving digital awards and accolades while holding back on genuine progress to grow your salary and be able to afford the rising cost of living is not the way to feel appreciated.
|
0.0
|
[]
|
REGULAR
|
No
|
Yes
|
|
6.0
|
Open
|
|
|
May 5th, 2024 09:48AM
|
May 5th, 2024 09:48AM
|
Lightspeed HQ
|
|
|
|
tsx:lspd
|
https://www.glassdoor.com?employer_id=648762
|
May 2nd, 2024 12:00AM
|
Open
|
Open
|
Lightspeed
|
Capital Account Manager
|
Toronto, ON
|
|
Good place to start if you've never worked in Sales
|
|
Fun place, good place to get your feet wet in tech sales and gain experience
|
Company needs to start caring more about servicing their clients
|
|
|
|
|
|
|
0.0
|
4.0
|
4.0
|
3.0
|
3.0
|
3.0
|
3.0
|
3.0
|
648762
|
Open
|
|
0.0
|
[]
|
REGULAR
|
No
|
Yes
|
|
2.0
|
Open
|
|
|
May 4th, 2024 02:00AM
|
May 4th, 2024 02:00AM
|
Lightspeed HQ
|
|
|
|
tsx:lspd
|
https://www.glassdoor.com?employer_id=648762
|
May 1st, 2024 12:00AM
|
Open
|
Open
|
Lightspeed
|
Product Designer
|
Montreal, QC
|
|
Great place to work (generally)
|
|
- Good benefits
- Great people
- Great work / life balance
|
- Can definitely feel the impact of growing pains, makes for a turbulent day to day
|
|
|
|
|
|
|
0.0
|
4.0
|
5.0
|
4.0
|
3.0
|
4.0
|
3.0
|
5.0
|
648762
|
Open
|
|
0.0
|
[]
|
REGULAR
|
No
|
Yes
|
|
0.0
|
Open
|
|
|
May 4th, 2024 02:00AM
|
May 4th, 2024 02:00AM
|
Lightspeed HQ
|
|
|
|
tsx:lspd
|
https://www.glassdoor.com?employer_id=648762
|
Apr 30th, 2024 12:00AM
|
Open
|
Open
|
Lightspeed
|
Technical Support Specialist
|
London, England
|
|
A Lightspeed Experience
|
|
Flexible working
Friendly Workplace
Enthusiast teammates
|
Leadership are shortsighted and have no direction
Being treated as a number would be a step up
Your enthusiasm soon disappears
|
-1.0
|
NEGATIVE
|
-1.0
|
NEGATIVE
|
-1.0
|
DISAPPROVE
|
0.0
|
3.0
|
5.0
|
3.0
|
1.0
|
3.0
|
1.0
|
5.0
|
648762
|
Open
|
No point in hiring skilled people if your are not going to listen to them
|
0.0
|
[]
|
REGULAR
|
No
|
No
|
|
2.0
|
Open
|
|
|
May 2nd, 2024 10:22PM
|
May 2nd, 2024 10:22PM
|
Lightspeed HQ
|
|
|
|
tsx:lspd
|
https://www.glassdoor.com?employer_id=648762
|
Apr 30th, 2024 12:00AM
|
Open
|
Open
|
Lightspeed
|
Director of Sales Enablement
|
London, England
|
|
Makeithuman
|
|
Company really tries to make it human when it comes to employees, especially during difficult situations. Middle management are especially caring of their direct reports.
|
Can be a hectic environment in which to work with priorities shifting often and a lack of resources and personnel to complete major initiatives.
|
1.0
|
POSITIVE
|
-1.0
|
NEGATIVE
|
1.0
|
APPROVE
|
0.0
|
4.0
|
2.0
|
4.0
|
4.0
|
4.0
|
3.0
|
4.0
|
648762
|
Open
|
Settle on 2-3 major initiatives and goals for the year which have clear trickle-down to all roles so that at the base IC level employees don't feel conflicted or pulled in many different directions.
|
0.0
|
[]
|
REGULAR
|
No
|
Yes
|
|
9.0
|
Open
|
|
|
May 1st, 2024 09:49PM
|
May 1st, 2024 09:49PM
|
Lightspeed HQ
|
|
|
|
tsx:lspd
|
https://www.glassdoor.com?employer_id=648762
|
Apr 26th, 2024 12:00AM
|
Open
|
Open
|
Lightspeed
|
Account Executive
|
Montreal, QC
|
|
Good employer
|
|
Good employer to work for
|
Leadership seems disillusioned on quality of product. Leadership makes little effort to understand the product/market and in turn makes strategic decisions that are wasteful
|
|
|
|
|
|
|
0.0
|
4.0
|
0.0
|
0.0
|
0.0
|
0.0
|
0.0
|
0.0
|
648762
|
Open
|
|
0.0
|
[]
|
REGULAR
|
No
|
Yes
|
|
0.0
|
Open
|
|
|
Apr 29th, 2024 07:30AM
|
Apr 29th, 2024 07:30AM
|
Lightspeed HQ
|
|
|
|
tsx:lspd
|
https://www.glassdoor.com?employer_id=648762
|
Apr 26th, 2024 12:00AM
|
Open
|
Open
|
Lightspeed
|
Software Engineer
|
New York, NY
|
|
Lightspeed Rocks!
|
|
Great experience. Smart people, great product, amazing culture.
|
A lot of churn recently
|
1.0
|
POSITIVE
|
1.0
|
POSITIVE
|
1.0
|
APPROVE
|
0.0
|
5.0
|
5.0
|
5.0
|
5.0
|
5.0
|
5.0
|
5.0
|
648762
|
Open
|
|
0.0
|
[]
|
REGULAR
|
No
|
No
|
|
2.0
|
Open
|
|
|
Apr 29th, 2024 07:30AM
|
Apr 29th, 2024 07:30AM
|
Lightspeed HQ
|
|
|
|
tsx:lspd
|
https://www.glassdoor.com?employer_id=648762
|
Apr 25th, 2024 12:00AM
|
Open
|
Open
|
Lightspeed
|
Support Specialist
|
Manila, Manila
|
|
guinea pig
|
|
hands-off management style that avoids micromanaging, a supportive environment focused on employee well-being, provision of new MacBook and other equipment, and the option for permanent remote work.
|
some drawbacks such as limited real-time support for new employees and frequent changes in schedules or task assignments, even within a single day, which can be confusing.
|
|
|
0.0
|
NEUTRAL
|
0.0
|
NO_OPINION
|
0.0
|
3.0
|
4.0
|
4.0
|
4.0
|
3.0
|
3.0
|
4.0
|
648762
|
Open
|
Extend the training period to ensure comprehensive understanding, with a suggested structure of four weeks of classroom training followed by four weeks of practical application in a gradbay setting. This extended training duration would better equip new employees to handle the complexities of software and integration tasks, reducing the overwhelming feeling often experienced by newcomers.
Address the lack of real-time support for newbies by implementing a system where they can access immediate assistance from subject matter experts or points of contact. This can prevent frustration and enhance productivity during live tasks.
Encourage team leaders to develop customized workflows for their team members. This initiative would provide clarity on task assignments and streamline processes, making it easier for agents to navigate their responsibilities.
Implement pre-shift and post-shift meetings to discuss tasks, priorities, and updates. This practice fosters communication and ensures everyone is aligned with the team's goals and expectations.
Evaluate and potentially adjust workload distribution, considering the challenges of managing multiple lines of business (LOBs) simultaneously. Focusing on one channel at a time can enhance agent focus and efficiency.
Minimize frequent changes and ensure thorough planning and testing before implementing new policies or procedures. This approach prevents disruptions and maintains a stable work environment.
Ensure consistency in scheduling by finalizing agents' schedules and avoiding unnecessary changes. Unexpected schedule alterations can be disruptive and affect employee morale.
Incorporate regular refresher training sessions to keep employees updated on software navigation and tool utilization. These sessions should prioritize practical application over theoretical explanations, enhancing skill development and efficiency.
I wouldn't recommend this role for individuals with high anxiety levels because it can lead to feelings of being overwhelmed and panicked, especially when faced with situations where you're unsure how to respond to retailers. The reliance on waiting for answers via Slack can exacerbate this sense of uncertainty and stress. I believe that having a well-defined process flow for employees would greatly alleviate these challenges, making the role less daunting and more manageable.
Similarly, I wouldn't suggest this position for those without prior extensive experience in tech support. The multitude of tools and integrations can be quite daunting and may require a significant learning curve. In such cases, individuals may feel compelled to "fake it until they make it," which can add unnecessary pressure and hinder their overall performance. Providing more structured training and support specific to these technical aspects could greatly benefit individuals in adapting to the role more effectively.
|
0.0
|
[]
|
REGULAR
|
No
|
Yes
|
|
1.0
|
Open
|
|
|
Apr 29th, 2024 07:30AM
|
Apr 29th, 2024 07:30AM
|
Lightspeed HQ
|
|
|