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tsx:lspd
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www.lightspeedhq.com
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boards.greenhouse.io
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Feb 7th, 2020 12:00AM
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Technical Support Specialist (Retail)
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Open
|
Support
|
|
Olympia, WA, United States
|
Olympia
|
WA
|
USA
|
Feb 5th, 2020 12:00AM
|
|
<p>Lightspeed is seeking a Customer Service oriented individual to provide full-time technical assistance for our popular Point of Sale software. Our Support Specialist team is designed for customers needing assistance. This position is for an experienced computer user with a background in customer service in a technical support role. Reporting to the Team Lead, you will be in contact on a daily basis with our customers via chat. </p>
<p><strong>About Us</strong></p>
<p>Lightspeed powers small and medium-sized businesses in over 100 countries around the world with its cloud-based commerce platform. Its smart, scalable, and dependable all-in-one <a style="color: inherit; text-decoration: none;" href="https://www.lightspeedhq.com/pos/retail/">Point of Sale software</a> system helps restaurants and retailers sell across channels, manage operations, engage with consumers, accept payments, and grow their business. Founded in 2005 with offices in Canada, USA, Europe and Australia, Lightspeed recently completed its initial public offering on the Toronto Stock Exchange (TSX: LSPD). We're passionate about enabling people to do their best work. Come work with us and find out what you can do.</p>
<p><strong>Primary Responsibilities</strong></p>
<ul>
<li>Provide excellent technical support and customer service to our customers</li>
<li>Use consistent troubleshooting techniques to quickly and efficiently identify the source of customer issues and provide a prompt and appropriate solution</li>
<li>Properly document and track customer issues and resolutions</li>
<li>Follow escalation procedures as required</li>
<li>Liaise with team leaders to best handle day to day situations to better customer experiences</li>
<li>Handle miscellaneous duties and responsibilities as defined by management</li>
</ul>
<p><strong>Requirements</strong></p>
<ul>
<li>1-2 years of customer service experience</li>
<li>Excellent verbal and written communication skills in English<strong> </strong></li>
<li>Ability to handle multiple incoming telephone calls, and emails</li>
<li>Effective telephone communication skills, with the ability to conveying a customer-focused attitude</li>
<li>Proven experience in managing multiple priorities in a fast-paced environment</li>
<li>Proven troubleshooting skills</li>
<li>Self-starter who also works well in a team environment</li>
</ul>
<p><strong>Assets</strong></p>
<ul>
<li>Computer hardware and networking experience</li>
<li>Strong computer skills with working knowledge of Mac OS X</li>
<li>Restaurant or retail experience</li>
<li>Problem solving experience</li>
</ul>
<p><strong>What's in It for You?</strong></p>
<p><span style="font-weight: 400;">In addition to the perks you see on the Careers page, you’ll get access to:</span></p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">A central downtown office in the Historic District;</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">An environment that encourages initiatives and leadership; </span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Birthday treats every month;</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Relax and energize with office-wide yoga sessions;</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Fun activities with your teammates - be part of the Lightspeed family;</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Work with highly talented people who are as passionate about their craft as you are!</span></li>
</ul>
|
|
|
|
|
Feb 7th, 2020 10:16AM
|
Feb 7th, 2020 10:16AM
|
Lightspeed HQ
|
|
|
|
tsx:lspd
|
www.lightspeedhq.com
|
boards.greenhouse.io
|
Mar 21st, 2020 12:00AM
|
Technical Support Specialist (Retail)
|
Open
|
Support
|
|
Olympia, WA, United States
|
Olympia
|
WA
|
USA
|
Mar 20th, 2020 12:00AM
|
|
<p>Lightspeed is seeking a Customer Service oriented individual to provide full-time technical assistance for our popular Point of Sale software. Our Support Specialist team is designed for customers needing assistance. This position is for an experienced computer user with a background in customer service in a technical support role. Reporting to the Team Lead, you will be in contact on a daily basis with our customers via chat. </p>
<p><strong>About Us</strong></p>
<p>Lightspeed powers small and medium-sized businesses in over 100 countries around the world with its cloud-based commerce platform. Its smart, scalable, and dependable all-in-one <a style="color: inherit; text-decoration: none;" href="https://www.lightspeedhq.com/pos/retail/">Point of Sale software</a> system helps restaurants and retailers sell across channels, manage operations, engage with consumers, accept payments, and grow their business. Founded in 2005 with offices in Canada, USA, Europe and Australia, Lightspeed recently completed its initial public offering on the Toronto Stock Exchange (TSX: LSPD). We're passionate about enabling people to do their best work. Come work with us and find out what you can do.</p>
<p><strong>Primary Responsibilities</strong></p>
<ul>
<li>Provide excellent technical support and customer service to our customers</li>
<li>Use consistent troubleshooting techniques to quickly and efficiently identify the source of customer issues and provide a prompt and appropriate solution</li>
<li>Properly document and track customer issues and resolutions</li>
<li>Follow escalation procedures as required</li>
<li>Liaise with team leaders to best handle day to day situations to better customer experiences</li>
<li>Handle miscellaneous duties and responsibilities as defined by management</li>
</ul>
<p><strong>Requirements</strong></p>
<ul>
<li>1-2 years of customer service experience</li>
<li>Excellent verbal and written communication skills in English<strong> </strong></li>
<li>Ability to handle multiple incoming telephone calls, and emails</li>
<li>Effective telephone communication skills, with the ability to conveying a customer-focused attitude</li>
<li>Proven experience in managing multiple priorities in a fast-paced environment</li>
<li>Proven troubleshooting skills</li>
<li>Self-starter who also works well in a team environment</li>
</ul>
<p><strong>Assets</strong></p>
<ul>
<li>Computer hardware and networking experience</li>
<li>Strong computer skills with working knowledge of Mac OS X</li>
<li>Restaurant or retail experience</li>
<li>Problem solving experience</li>
</ul>
<p><strong>What's in It for You?</strong></p>
<p><span style="font-weight: 400;">In addition to the perks you see on the Careers page, you’ll get access to:</span></p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">A central downtown office in the Historic District;</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">An environment that encourages initiatives and leadership; </span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Birthday treats every month;</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Relax and energize with office-wide yoga sessions;</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Fun activities with your teammates - be part of the Lightspeed family;</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Work with highly talented people who are as passionate about their craft as you are!</span></li>
</ul>
|
|
|
|
|
Mar 21st, 2020 07:01AM
|
Mar 21st, 2020 07:01AM
|
Lightspeed HQ
|
|
|
|
tsx:lspd
|
www.lightspeedhq.com
|
boards.greenhouse.io
|
Mar 20th, 2020 12:00AM
|
Technical Support Specialist (Retail)
|
Open
|
Support
|
|
Olympia, WA, United States
|
Olympia
|
WA
|
USA
|
Mar 20th, 2020 12:00AM
|
|
<p>Lightspeed is seeking a Customer Service oriented individual to provide full-time technical assistance for our popular Point of Sale software. Our Support Specialist team is designed for customers needing assistance. This position is for an experienced computer user with a background in customer service in a technical support role. Reporting to the Team Lead, you will be in contact on a daily basis with our customers via chat. </p>
<p><strong>About Us</strong></p>
<p>Lightspeed powers small and medium-sized businesses in over 100 countries around the world with its cloud-based commerce platform. Its smart, scalable, and dependable all-in-one <a style="color: inherit; text-decoration: none;" href="https://www.lightspeedhq.com/pos/retail/">Point of Sale software</a> system helps restaurants and retailers sell across channels, manage operations, engage with consumers, accept payments, and grow their business. Founded in 2005 with offices in Canada, USA, Europe and Australia, Lightspeed recently completed its initial public offering on the Toronto Stock Exchange (TSX: LSPD). We're passionate about enabling people to do their best work. Come work with us and find out what you can do.</p>
<p><strong>Primary Responsibilities</strong></p>
<ul>
<li>Provide excellent technical support and customer service to our customers</li>
<li>Use consistent troubleshooting techniques to quickly and efficiently identify the source of customer issues and provide a prompt and appropriate solution</li>
<li>Properly document and track customer issues and resolutions</li>
<li>Follow escalation procedures as required</li>
<li>Liaise with team leaders to best handle day to day situations to better customer experiences</li>
<li>Handle miscellaneous duties and responsibilities as defined by management</li>
</ul>
<p><strong>Requirements</strong></p>
<ul>
<li>1-2 years of customer service experience</li>
<li>Excellent verbal and written communication skills in English<strong> </strong></li>
<li>Ability to handle multiple incoming telephone calls, and emails</li>
<li>Effective telephone communication skills, with the ability to conveying a customer-focused attitude</li>
<li>Proven experience in managing multiple priorities in a fast-paced environment</li>
<li>Proven troubleshooting skills</li>
<li>Self-starter who also works well in a team environment</li>
</ul>
<p><strong>Assets</strong></p>
<ul>
<li>Computer hardware and networking experience</li>
<li>Strong computer skills with working knowledge of Mac OS X</li>
<li>Restaurant or retail experience</li>
<li>Problem solving experience</li>
</ul>
<p><strong>What's in It for You?</strong></p>
<p><span style="font-weight: 400;">In addition to the perks you see on the Careers page, you’ll get access to:</span></p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">A central downtown office in the Historic District;</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">An environment that encourages initiatives and leadership; </span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Birthday treats every month;</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Relax and energize with office-wide yoga sessions;</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Fun activities with your teammates - be part of the Lightspeed family;</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Work with highly talented people who are as passionate about their craft as you are!</span></li>
</ul>
|
|
|
|
|
Mar 20th, 2020 05:38PM
|
Mar 20th, 2020 05:38PM
|
Lightspeed HQ
|
|
|
|
tsx:lspd
|
www.lightspeedhq.com
|
boards.greenhouse.io
|
Feb 25th, 2020 12:00AM
|
Technical Support Specialist (Retail)
|
Open
|
Support
|
|
Olympia, WA, United States
|
Olympia
|
WA
|
USA
|
Feb 13th, 2020 12:00AM
|
|
<p>Lightspeed is seeking a Customer Service oriented individual to provide full-time technical assistance for our popular Point of Sale software. Our Support Specialist team is designed for customers needing assistance. This position is for an experienced computer user with a background in customer service in a technical support role. Reporting to the Team Lead, you will be in contact on a daily basis with our customers via chat. </p>
<p><strong>About Us</strong></p>
<p>Lightspeed powers small and medium-sized businesses in over 100 countries around the world with its cloud-based commerce platform. Its smart, scalable, and dependable all-in-one <a style="color: inherit; text-decoration: none;" href="https://www.lightspeedhq.com/pos/retail/">Point of Sale software</a> system helps restaurants and retailers sell across channels, manage operations, engage with consumers, accept payments, and grow their business. Founded in 2005 with offices in Canada, USA, Europe and Australia, Lightspeed recently completed its initial public offering on the Toronto Stock Exchange (TSX: LSPD). We're passionate about enabling people to do their best work. Come work with us and find out what you can do.</p>
<p><strong>Primary Responsibilities</strong></p>
<ul>
<li>Provide excellent technical support and customer service to our customers</li>
<li>Use consistent troubleshooting techniques to quickly and efficiently identify the source of customer issues and provide a prompt and appropriate solution</li>
<li>Properly document and track customer issues and resolutions</li>
<li>Follow escalation procedures as required</li>
<li>Liaise with team leaders to best handle day to day situations to better customer experiences</li>
<li>Handle miscellaneous duties and responsibilities as defined by management</li>
</ul>
<p><strong>Requirements</strong></p>
<ul>
<li>1-2 years of customer service experience</li>
<li>Excellent verbal and written communication skills in English<strong> </strong></li>
<li>Ability to handle multiple incoming telephone calls, and emails</li>
<li>Effective telephone communication skills, with the ability to conveying a customer-focused attitude</li>
<li>Proven experience in managing multiple priorities in a fast-paced environment</li>
<li>Proven troubleshooting skills</li>
<li>Self-starter who also works well in a team environment</li>
</ul>
<p><strong>Assets</strong></p>
<ul>
<li>Computer hardware and networking experience</li>
<li>Strong computer skills with working knowledge of Mac OS X</li>
<li>Restaurant or retail experience</li>
<li>Problem solving experience</li>
</ul>
<p><strong>What's in It for You?</strong></p>
<p><span style="font-weight: 400;">In addition to the perks you see on the Careers page, you’ll get access to:</span></p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">A central downtown office in the Historic District;</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">An environment that encourages initiatives and leadership; </span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Birthday treats every month;</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Relax and energize with office-wide yoga sessions;</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Fun activities with your teammates - be part of the Lightspeed family;</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Work with highly talented people who are as passionate about their craft as you are!</span></li>
</ul>
|
|
|
|
|
Feb 25th, 2020 10:31AM
|
Feb 25th, 2020 10:31AM
|
Lightspeed HQ
|
|
|
|
tsx:lspd
|
www.lightspeedhq.com
|
boards.greenhouse.io
|
Mar 3rd, 2020 12:00AM
|
Technical Support Specialist (Retail)
|
Open
|
Support
|
|
Olympia, WA, United States
|
Olympia
|
WA
|
USA
|
Mar 3rd, 2020 12:00AM
|
|
<p>Lightspeed is seeking a Customer Service oriented individual to provide full-time technical assistance for our popular Point of Sale software. Our Support Specialist team is designed for customers needing assistance. This position is for an experienced computer user with a background in customer service in a technical support role. Reporting to the Team Lead, you will be in contact on a daily basis with our customers via chat. </p>
<p><strong>About Us</strong></p>
<p>Lightspeed powers small and medium-sized businesses in over 100 countries around the world with its cloud-based commerce platform. Its smart, scalable, and dependable all-in-one <a style="color: inherit; text-decoration: none;" href="https://www.lightspeedhq.com/pos/retail/">Point of Sale software</a> system helps restaurants and retailers sell across channels, manage operations, engage with consumers, accept payments, and grow their business. Founded in 2005 with offices in Canada, USA, Europe and Australia, Lightspeed recently completed its initial public offering on the Toronto Stock Exchange (TSX: LSPD). We're passionate about enabling people to do their best work. Come work with us and find out what you can do.</p>
<p><strong>Primary Responsibilities</strong></p>
<ul>
<li>Provide excellent technical support and customer service to our customers</li>
<li>Use consistent troubleshooting techniques to quickly and efficiently identify the source of customer issues and provide a prompt and appropriate solution</li>
<li>Properly document and track customer issues and resolutions</li>
<li>Follow escalation procedures as required</li>
<li>Liaise with team leaders to best handle day to day situations to better customer experiences</li>
<li>Handle miscellaneous duties and responsibilities as defined by management</li>
</ul>
<p><strong>Requirements</strong></p>
<ul>
<li>1-2 years of customer service experience</li>
<li>Excellent verbal and written communication skills in English<strong> </strong></li>
<li>Ability to handle multiple incoming telephone calls, and emails</li>
<li>Effective telephone communication skills, with the ability to conveying a customer-focused attitude</li>
<li>Proven experience in managing multiple priorities in a fast-paced environment</li>
<li>Proven troubleshooting skills</li>
<li>Self-starter who also works well in a team environment</li>
</ul>
<p><strong>Assets</strong></p>
<ul>
<li>Computer hardware and networking experience</li>
<li>Strong computer skills with working knowledge of Mac OS X</li>
<li>Restaurant or retail experience</li>
<li>Problem solving experience</li>
</ul>
<p><strong>What's in It for You?</strong></p>
<p><span style="font-weight: 400;">In addition to the perks you see on the Careers page, you’ll get access to:</span></p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">A central downtown office in the Historic District;</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">An environment that encourages initiatives and leadership; </span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Birthday treats every month;</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Relax and energize with office-wide yoga sessions;</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Fun activities with your teammates - be part of the Lightspeed family;</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Work with highly talented people who are as passionate about their craft as you are!</span></li>
</ul>
|
|
|
|
|
Mar 3rd, 2020 01:35PM
|
Mar 3rd, 2020 01:35PM
|
Lightspeed HQ
|
|
|
|
tsx:lspd
|
www.lightspeedhq.com
|
boards.greenhouse.io
|
Oct 4th, 2020 12:00AM
|
Software Developer, Full-stack
|
Open
|
Product Development
|
|
Amsterdam, Netherlands
|
Amsterdam
|
|
NLD
|
Oct 2nd, 2020 12:00AM
|
|
<p><span style="font-weight: 400;">As a part of Lightspeed’s Retail product group, you will be contributing to initiatives that will expand our reach into new markets and countries while enhancing our omnichannel commerce platform. Your work will also have a direct impact on supporting new and existing customers on their quest to enter the cloud era. At Lightspeed, we are dedicated to bringing cities and communities to life by powering SMBs.&nbsp; Come and help us build our communities!</span></p>
<p><strong>What you’ll be responsible for</strong></p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">Work alongside some of the most brilliant minds in the industry, you will contribute to omnichannel product by building new features and creative workflows.</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Report to the Development Manager and have frequent interactions with Product Managers, Product Designers as well as Platform Teams.</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Take part in daily agile ceremonies, brainstorm on innovative ideas that challenge the </span><em><span style="font-weight: 400;">status quo</span></em><span style="font-weight: 400;"> and implement solutions</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Act as an advocate for highest code quality and ownership, while contributing to the health of the infrastructure</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Raise the bar and elevate your team by sharing knowledge and best practices, while always seeking improvement and progress</span></li>
</ul>
<p><strong>What you’ll be bringing to the team&nbsp;</strong></p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">Design and create beautiful, elegant and functional web applications</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Build responsive web applications</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Strong knowledge of JavaScript (ES6+), TypeScript and CSS-in-JS</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Knowledge of React.js, Next.js, Node.js, Express.js and GraphQL</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Solid understanding of cross-browser/platform issues and solutions</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Experience developing in a back-end for front-end layer&nbsp;</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Familiarity with writing tests and ensuring highest coding standards</span></li>
</ul>
<p><strong>Even better if you have, but not necessary:</strong></p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">Experience in development of mobile applications</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Familiarity with modern cloud infrastructures</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Keen eye for UI/UX design&nbsp;</span></li>
</ul>
<p><strong>Who you are:</strong></p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">We look for problem solvers that do not shy away from tackling complexity, and love critical thinkers</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">You have a strong will to learn, grow and get out of comfort zone</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">You have a great energy and passion for technology</span></li>
</ul>
<p><strong>What’s in it for you:</strong></p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">Lots of autonomy, flexible work culture and possibility of remote work</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Development of very high traffic products, used at the global scale&nbsp;</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Exposure to modern and proven technology&nbsp;</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Tons of growth opportunities into technical or people management roles</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Amazing benefits &amp; perks, including equity for all Lightspeeders</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Opportunity to join a fast-paced, high-growth company</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Opportunity to l</span><span style="font-weight: 400;">earn, expand your skill set, forge wonderful relationships and make your mark</span><span style="font-weight: 400;"> within the diverse and inclusive Lightspeed family, a true Canadian tech success story.</span><span style="font-weight: 400;">&nbsp;</span></li>
</ul>
|
|
|
|
|
Oct 4th, 2020 12:37PM
|
Oct 4th, 2020 12:37PM
|
Lightspeed HQ
|
|
|
|
tsx:lspd
|
www.lightspeedhq.com
|
boards.greenhouse.io
|
Oct 4th, 2020 12:00AM
|
Team Lead Software Developer
|
Open
|
Product Development
|
|
Amsterdam, Netherlands
|
Amsterdam
|
|
NLD
|
Oct 2nd, 2020 12:00AM
|
|
<p><strong>Team Lead Software Developer</strong></p>
<p><span style="font-weight: 400;">As a Team Lead Software Developer, reporting to the Software Development Manager, you will lead a software development team contributing to the accelerated growth of our Omnichannel Retail product. The teams are currently distributed between Montreal, Ottawa and Toronto. You will provide technical mentorship and support our teams in accomplishing the impossible ! At Lightspeed, we are dedicated to bringing cities and communities to life by powering SMBs.&nbsp; Come and help us build our communities!</span></p>
<p><strong>What you’ll be responsible for</strong></p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">Working alongside some of the most brilliant minds in the industry, you will lead and coach cross-functional an agile team that contribute to building Lightspeed’s omnichannel Retail product</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Providing mentoring to your teams and tracking team delivery, while ensuring that highest performance standards are met&nbsp;</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Working closely with Product Management to allocate resources to projects and act as a gatekeeper for the team</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Taking part in daily agile ceremonies, brainstorm on innovative ideas that challenge the </span><em><span style="font-weight: 400;">status quo</span></em><span style="font-weight: 400;"> and implement solutions</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Acting as an advocate for ownership &amp; highest code quality, as well as contributions to the health of the infrastructure</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Raising the bar and elevate your teams by sharing knowledge and best practices, while always seeking improvements and progress</span></li>
</ul>
<p><strong>What you’ll be bringing to the team&nbsp;</strong></p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">Experience leading a team or a squad working on a software product.</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Extensive experience developing reliable and&nbsp; highly available software</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Knowledge of modern cloud infrastructures and tools, such as AWS and/or GCP</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Proficien</span><span style="font-weight: 400;">t</span><span style="font-weight: 400;"> with programming languages such as Go, PHP, Javascript and Python</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Experience with relational (SQL) and non-relational (NoSQL) databases</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Experience developing robust and scalable microservices</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Strong understanding of software design patterns</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Good approach to testing quality of code&nbsp;</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Strong understanding of continuous delivery model</span></li>
</ul>
<p><strong>Even better if you have, but not necessary</strong></p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">Experience in building APIs</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Experience with event based and messaging systems</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Ability to deploy and maintain software in a production environment</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Experience with Payment processing, Point of Sale (POS) and/or eCommerce</span></li>
</ul>
<p><strong>Who you are</strong></p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">A leader and a coach, someone with strong people skills</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">A teacher and a mentor, who loves to help individuals learn and reach their potential</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">A problem solver who doesn’t shy away from tackling complexity</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Decisive and able to handle ambiguity</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Someone with strong will to learn, grow and get out of comfort zone</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">A person with great energy and passion for technology</span></li>
</ul>
<p><strong>What’s in it for you</strong></p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">Lots of autonomy, flexible work culture and possibility of remote work</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Development of very high traffic products, used at the global scale&nbsp;</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Exposure to modern and proven technology&nbsp;</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Tons of growth opportunities into technical or people leadership roles</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Full suite of benefits &amp; perks, including equity for all Lightspeeders</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Opportunity to join a fast-paced, high-growth company</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Opportunity to l</span><span style="font-weight: 400;">earn, expand your skill set, forge wonderful relationships and make your mark</span><span style="font-weight: 400;"> within the diverse and inclusive Lightspeed family, a true Canadian tech success story.</span><span style="font-weight: 400;">&nbsp;</span></li>
</ul>
<p>&nbsp;</p>
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Oct 4th, 2020 12:37PM
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Oct 4th, 2020 12:37PM
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Lightspeed HQ
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tsx:lspd
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www.lightspeedhq.com
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boards.greenhouse.io
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Oct 4th, 2020 12:00AM
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Product Manager
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Open
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Product Development
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Amsterdam, Netherlands
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Amsterdam
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NLD
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Oct 2nd, 2020 12:00AM
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<p>You will be responsible for overall product direction for software being developed for Lightspeed Retail Products ensuring optimum delivery from (driving) the development team.&nbsp;&nbsp;</p>
<p><span style="font-weight: 400;">As a part of Lightspeed’s Retail product group, you will be contributing to initiatives that will expand our reach into new markets and countries while enhancing our omnichannel commerce platform. Your work will also have a direct impact on supporting new and existing customers on their quest to enter the cloud era. At Lightspeed, we are dedicated to bringing cities and communities to life by powering SMBs.&nbsp; Come and help us build our communities!</span></p>
<p><strong>What you’ll be responsible for:</strong></p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">Define &amp; maintain the product roadmap&nbsp;</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Prepare high level product definition documents (product memos) during ideation phase, working with design team, to obtain stakeholder approval</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Identify potential business partners to accelerate time to market</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Prepare financial models to place value on new features &amp; participate in product pricing discussions&nbsp;</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Writing &amp; grooming of product backlogs &amp; the sprint objectives&nbsp;</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Define and track (after release) new feature criteria for success KPI’s</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Customer engagement, acquisition, monetization retention</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Create effective quarterly product communication</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Participate in external “community”&nbsp;</span></li>
</ul>
<p><strong>What you’ll be bringing to the team:</strong></p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">Experience in cloud based SaaS business environments</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Experience evolving in Agile/Scrum development cycle, building and delivering high quality software on time</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Understanding of&nbsp; digital marketing&nbsp;</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Experience working with UX/UI design teams</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Knowledge of A/B Web testing tools such as Optimizly</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Knowledge of product instrumentation / analytics tools such as Google Analytics,&nbsp; Amplitude, Segment, Intercom</span></li>
</ul>
<p><strong>Even better if you have, but not necessary:</strong></p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">Keen interest in marketing</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Keen interest in product optimization, A/B testing</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Strong analytical skills</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Eloquent presentation &amp; communication skills&nbsp;</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Ability to work cross team organizations&nbsp;</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Ability to work in fast paced&nbsp; Agile development environment</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Self motivated with good analytics capability, excellent hands-on skills and someone that enjoys delivering products</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Results oriented &amp; able to contribute in team environment</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Strong verbal and written communication skills</span></li>
</ul>
<p><strong>What’s in it for you:</strong></p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">Lots of autonomy, flexible work culture and possibility of remote work</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Development of very high traffic products, used at the global scale&nbsp;</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Tons of growth opportunities into technical or people management roles</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Amazing benefits &amp; perks, including equity for all Lightspeeders</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Opportunity to l</span><span style="font-weight: 400;">earn, expand your skill set, forge wonderful relationships and make your mark</span><span style="font-weight: 400;"> within the diverse and inclusive Lightspeed family, a true Canadian tech success story</span></li>
</ul>
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Oct 4th, 2020 12:37PM
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Oct 4th, 2020 12:37PM
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Lightspeed HQ
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tsx:lspd
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www.lightspeedhq.com
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boards.greenhouse.io
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Oct 7th, 2020 12:00AM
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Product Specialist (Dutch & English)
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Open
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Customer Success
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Amsterdam, Netherlands
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Amsterdam
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NLD
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Oct 7th, 2020 12:00AM
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<p><iframe src="//www.youtube.com/embed/IDj-seQwe3w" width="560" height="314"></iframe></p>
<p><span style="font-weight: 400;">As a Product Specialist, you will make sure that our customers are successful. Since their success, is our success! You will be part of our onboarding group within the Customer Success team, which is an extremely close and international team keen on sharing knowledge and striving to improve each day to deliver the best customer experience!&nbsp;</span></p>
<p><span style="font-weight: 400;">You will be the first point of contact for our newly signed B2B customers operating in the Retail and eCommerce Industry. Your ability to share your technical knowledge will make sure the customers feel confident using our products and know how to get the most out of their relationship with Lightspeed. You will be the one responsible for creating the most valuable relationships with our customers.&nbsp;</span></p>
<p><span style="font-weight: 400;">At Lightspeed, we are dedicated to bringing cities and communities to life by powering SMBs. Come and help us build our communities!</span></p>
<p><strong>What you’ll be responsible for:&nbsp;</strong></p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">Providing 1:1 onboarding sessions with the customers (mostly via video communication);</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Giving Webinars to customers to explain the first steps to our customers and create basic product knowledge;</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Following up on customers to support them and help solving technical issues;&nbsp;</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Working closely together with the Onboarding Coordinators, Sales team and the Support team to deliver the best customer experience;</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Keeping up to date with product and market knowledge to ensure a consistent level of understanding of our customers needs;</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Reaching out to non-transactional customers and discuss how you can help them;</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Taking up own projects e.g. creating customer facing content to assist our customers in getting up to speed;</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Compiling and sharing feedback with the Product team.&nbsp;</span></li>
</ul>
<p><strong>What you’ll be bringing to the team:</strong></p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">3+ years experience in customer-facing activities in a B2B environment;</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Excellent English and Dutch communications skills (written &amp; verbal);</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Technical knowledge;</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Strong customer relationship and presentation skills;</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Compiling and sharing feedback with the Product team.&nbsp;</span></li>
</ul>
<p><strong>Even better if you have, but not necessary:</strong></p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">Experience in the Hospitality Industry/Retail/E-Commerce;</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Experience within Customer Support.&nbsp;</span></li>
</ul>
<p><strong>What’s in it for you?&nbsp;</strong></p>
<p><span style="font-weight: 400;">In addition to the perks you see on the Careers page, you’ll get access to:</span></p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">An environment that encourages initiatives and leadership;</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Fun activities with your teammates - be part of the Lightspeed family;</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Social events throughout the year including the legendary annual holiday party, free sports classes and many more;&nbsp;&nbsp;</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Work with highly talented people who are as passionate about their craft as you are!</span></li>
</ul>
<p><strong>A little bit about us:&nbsp;</strong></p>
<p><span style="font-weight: 400;">Lightspeed (TSX: LSPD) powers small and medium-sized businesses with its cloud-based, omni-channel commerce platforms in over 100 countries around the world. With smart, scalable, and dependable point of sale systems, Lightspeed provides all-in-one solutions that help restaurants and retailers sell across channels, manage operations, engage with consumers, accept payments, and grow their business.</span></p>
<p><span style="font-weight: 400;">Headquartered in Montréal, Canada, Lightspeed is trusted by favorite local businesses, where the community goes to shop and dine. Lightspeed has offices in Canada, USA, Europe, and Australia.</span></p><div class="content-conclusion"><p><strong>Who we are</strong></p>
<p>Lightspeed (TSX/NYSE: LSPD) powers small and medium-sized businesses with its cloud-based, omni-channel commerce platforms in over 100 countries around the world. With smart, scalable, and dependable point of sale systems, Lightspeed provides all-in-one solutions that help restaurants and retailers sell across channels, manage operations, engage with consumers, accept payments, and grow their business.</p>
<p>Headquartered in Montréal, Canada, Lightspeed is trusted by favourite local businesses, where the community goes to shop and dine. Lightspeed has offices in Canada, USA, Europe, and Australia.</p>
<p><span style="font-weight: 400;">We're passionate about enabling people to do their best work. Come work with us and find out what you can do!</span></p></div>
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Oct 7th, 2020 05:48PM
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Oct 7th, 2020 05:48PM
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Lightspeed HQ
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tsx:lspd
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www.lightspeedhq.com
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boards.greenhouse.io
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Oct 7th, 2020 12:00AM
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Junior Legal Counsel (Bilingual FR-ENG)
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Open
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Legal
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|
Amsterdam, Netherlands
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Amsterdam
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NLD
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Oct 7th, 2020 12:00AM
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<p><span style="font-weight: 400;">At Lightspeed, we are dedicated to bringing cities and communities to life by powering small and midsize businesses. As Ligthspeed’s Legal Counsel, you will serve as a key member of its European commercial legal team. You’ll contribute to developing and scaling Lightspeed’s legal operations. You must be fluent in English and French, and passionate about (commercial) contracts. Come and help us build our communities!&nbsp;</span></p>
<p><strong>What you’ll be responsible for</strong></p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">Drafting, reviewing and negotiating commercial contracts and templates with large customers, strategic partners, resellers and suppliers, primarily but not exclusively for the EU, the UK and Switzerland</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Serving as a trusted advisor to key stakeholders including the Sales, Marketing, Product, Technology, Support, Finance, and Information Technology teams;</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Assisting with drafting, revising, implementing and interpreting the company’s compliance policies, procedures and programs;</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Assisting with litigation management, employment matters, M&amp;A and similar transactions, corporate legal requirements, privacy and other compliance matters, as needed;</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Liaising with regulatory bodies and government authorities as required;</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Participating in the legal training of colleagues and stakeholder groups;</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Providing ad hoc analysis and supporting complex, cross-functional and/or multi-jurisdictional projects and special requests from the executive team.</span></li>
</ul>
<p><strong>What you’ll be bringing to the team</strong></p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">A law degree and 2 years of experience in a law firm and/or as in-house counsel</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Experience of broad commercial nature, drafting, reviewing and negotiating contracts, terms and conditions etc</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Professional-level proficiency in both French and English languages, including legal writing</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Strong knowledge of Commercial law, Contract law and Data Protection/Privacy law</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Comfortable communicating with colleagues and stakeholders on different levels and with different professional and cultural backgrounds</span></li>
</ul>
<p><strong>Who you are</strong></p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">You are an analytical thinker and a pragmatic problem solver</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">You are detail-oriented, autonomous, and able to take initiative</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">You can handle a high volume of assignments</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">You are motivated by new experiences and delivering a high level of service to your stakeholders</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">You demonstrate a high standard of professional ethics and integrity&nbsp;</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">You have strong interpersonal skills and you can bridge cultural differences</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">You want to exchange ideas effectively and be a good teammate - we work as a team!</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">You are curious and willing to improve</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">You are eager to tackle all kinds of problems</span></li>
</ul>
<p><strong>Even better if you have, but not necessary</strong></p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">Experience working in an international environment, across different jurisdictions and languages;</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Experience working with cloud-based software and payments providers;</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Languages in addition to English and French (especially Dutch or German);</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Knowledge of and experience with IP, Fiscalization, and Corporate law.</span></li>
</ul>
<p><strong>What’s in it for you</strong></p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">This is your chance to play a key role in continuing to build and scale the legal function in Europe for a global, fast growing company .</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Amazing benefits &amp; perks, including equity for all Lightspeeders and a dynamic environment&nbsp;</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Opportunity to learn, expand your skill set, forge wonderful relationships and make your mark within the diverse and inclusive Lightspeed family.</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Supportive colleagues, strong culture of collaboration cross-functionally, cool tech law problems to solve on a daily basis.</span></li>
</ul><div class="content-conclusion"><p><strong>Who we are</strong></p>
<p>Lightspeed (TSX/NYSE: LSPD) powers small and medium-sized businesses with its cloud-based, omni-channel commerce platforms in over 100 countries around the world. With smart, scalable, and dependable point of sale systems, Lightspeed provides all-in-one solutions that help restaurants and retailers sell across channels, manage operations, engage with consumers, accept payments, and grow their business.</p>
<p>Headquartered in Montréal, Canada, Lightspeed is trusted by favourite local businesses, where the community goes to shop and dine. Lightspeed has offices in Canada, USA, Europe, and Australia.</p>
<p><span style="font-weight: 400;">We're passionate about enabling people to do their best work. Come work with us and find out what you can do!</span></p></div>
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Oct 7th, 2020 05:48PM
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Oct 7th, 2020 05:48PM
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Lightspeed HQ
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